Show All Answers

1. When I'm trying to apply in CSS, it says the address was not located.

Please only enter the street number and street name. For example, 211 N. Tennessee St. should be entered as 211 Tennessee.

2. Why can’t I see my permit in CSS?

To view your permit, you must be a contact listed on the permit and have an active CSS account.

3. How do I see the reason my inspection failed in CSS?

• Click on the permit from your active bucket.
• Click on it again to open the details page.
• Click inspections in the bottom row of tabs to find the one that did not pass.
• Click the checklist tab and you will see the reason.

4. I can’t call or schedule my inspection in CSS; it says the permit is not attached or can’t process due to business prerequisites.

This is typically caused by attempting to schedule an appointment when other inspections are required and must be approved before this inspection. Please call us at 972-547-7400 to confirm.

5. I can’t see the invoice to pay it in CSS.

There a few reasons this can happen:

1. You are not listed as a billing contact on the permit. 

2. The permit fee has not been completed and invoiced. 

Please call us at 972-547-7400 to confirm.

6. I can see I have a fee to pay, but the system won’t let me add it to my cart.

Please make sure after you log into CSS that you click on dashboard and scroll down to the bottom right-hand section that says invoices. Click add to cart if it shows fees due.

7. How do I upload a document / revision after I have submitted my application?

To upload from your CSS dashboard:

• Open the permit.
• Scroll down until you see the attachments tab and click on it.
• Click browse to find the scanned application on your computer.
• Click upload.

8. The foundation repair we completed is final. How do I close out my permit?

Now that permits have gone online, you can upload the foundation letters to the permit and let us know via email when that has been done. We will then mark the permits completed. Please email us to let us know the engineer's letter has been uploaded.

9. How do I get my subcontractors registered to work in the City of McKinney in CSS?

• First, make sure the master license-holder has an active CSS account in his/her name.
• Once they have an account, email a copy of their state license and driver’s license to us. 
• Please note: A State Electrical Contractor license must also be sent in with Master Electrician licenses.