FAQs • McKinney, TX • CivicEngage

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Apex Centre

1. GENERAL - How do I apply for a job at Apex Centre?

Be a part of the Apex Centre experience

You have the chance to work with your friends, connect with new people, and make a difference in your community!

Learn more on our jobs page.

Instructor Application

The Apex Centre is always searching for passionate instructors to offer classes and programs. Interested in leading the community towards a healthy and fit lifestyle? Fill out the Instructor Application.

2. GENERAL - How do I get started at Apex Centre?

Welcome! You've come to the right place.

Create an account online, bring the necessary documentation to the Apex Centre and visit with a Customer Service Representative at the front desk. We will verify your information, ask you a few questions, and get you started in no time!

View our Memberships & Day Pass page for more information on rates, policies, and documentation needed upon your first visit.

3. GENERAL - Do you offer tours?

View Apex Centre Hours

Yes, we offer FREE tours of the facility. Visit the Hours page and come in during operating hours for your tour.

4. GENERAL - What are the Apex Centre rules?: Apex Centre asks that all members and guests abide by our policies and rules while visiting the facility. Policies and rules are subject to change at the discretion of Apex Centre staff.

View our Policies & Rules page.

5. GENERAL - What are the Apex Centre's hours of operation?

View Apex Centre Hours

The Hours page includes the facility hours, playroom, gymnasium, volleyball, pools, dry sauna, camp and holiday hours.

6. GENERAL - What are the Apex Centre's pool hours?

View Apex Centre Hours

The Hours page includes the facility hours, playroom, gymnasium, volleyball, pools, dry sauna, camp and holiday hours.

7. GENERAL - What are Members-Only Pool Hours?: Members Only Hours - Outdoor Pool (Summer)
As a benefit to our members, the outdoor pool is reserved exclusively for members from 10 a.m. to 12 p.m. Guests cannot enter or purchase a day pass for the outdoor pool until 12 p.m. No exceptions. For all of our Facility and Pool Hours, visit our Hours page.

8. GENERAL - Do you offer open Volleyball times in the Gym?

View Apex Centre Hours

The Hours page includes the facility hours, playroom, gymnasium, volleyball, pools, dry sauna, camp and holiday hours.

9. GENERAL - How do I create an online account?: Visit our online portal and follow the step-by-step instructions.

Unsure if you have an existing account with us?
- Please email us or call 972-547-2739 to avoid duplication.

10. GENERAL - Does the Apex Centre offer a supervised playroom?: Yes, a supervised playroom is available for children ages 3 months to 9 years. Learn More.

11. GENERAL - Is smoking allowed at the pools or inside the facility?

The Apex Centre is a tobacco-free facility. This includes the use of e-cigarettes.

Learn more on our Policies & Rules page.

12. GENERAL - What should I wear at the Apex Centre?

Since the Apex Centre is a family facility, proper attire includes shirts or tops that cover the torso without being revealing, shorts or pants and proper footwear. If you are swimming, wear a family-oriented swimsuit with a lining. Cutoffs or undergarments are not considered appropriate swimwear. Footwear must be worn at all times in the Apex Centre. In the gym, on the fitness floor and in the weight room, closed-toed shoes are required for safety.

Learn more on our Policies & Rules page.

13. GENERAL - Are lockers available?: Lockers are available inside the facility. Lockers will have key pads to enter a day-use number, so no padlocks are needed. Lockers are for day use only and items must be removed at the end of the day. Return to our homepage here.

14. GENERAL - Does the Apex Centre offer rain checks?: Yes. In the event of pool operation suspension due to inclement weather, you can have your receipt stamped for a rain check. You must have been present in the pool areas less than two hours for the rain check policy to apply. Management reserves the right to suspend operation and/or close the pools at any time and initiate the rain check policy. If the indoor pool stays open while the outdoor pool closes, the rain check policy will not apply. See more guidelines here.

15. GENERAL - What is your Inclement Weather Policy?: When lightning occurs, the pools will be closed. If we are unable to reopen after thirty minutes, the pool will close and attempt to reopen later in the day. This policy is in effect until one hour prior to official closing time. This affects indoor and outdoor pool operations. View more details on our policies and rules page.

16. GENERAL - Is the Apex Centre set up for people with special needs?: Yes, the Apex Centre is ADA Compliant and offers a pool lift. Return to the Apex Centre homepage.

17. GENERAL - I lost an item. Do you have a Lost & Found?: While we are not responsible for lost or stolen items, we do hold lost and found items for a short period of time. Please visit our front desk for more details.
Return to our homepage.

18. MEMBERSHIPS - How do I purchase a membership or daily pass?

Daily passes can be purchased anytime during operating hours. Membership and Day Pass fees are differentiated by residency and age. McKinney residents will pay a discounted rate, while non-residents will pay standard rates. Residents are considered to be those who pay their property taxes to the City of McKinney – not MISD families or McKinney mailing addresses who pay property taxes elsewhere. Memberships can be paid monthly or annually with an additional discount. Learn more today.

Members Only Hours - Outdoor Pool (Summer)
As a benefit to our members, the outdoor pool is reserved exclusively for members from 10 a.m. to 12 p.m. Guests cannot enter or purchase a day pass for the outdoor pool until 12 p.m. No exceptions. For all of our Facility and Pool Hours, visit our Hours page.

Rate and payment information

19. MEMBERSHIPS - What happens if I lose my membership card?: Lost/ Replacement Membership Cards
All membership cards that are lost or misplaced will incur a $5 replacement fee.
For more details on memberships, visit our Membership page .
Rate and payment information

20. MEMBERSHIPS - What do Day Passes include?

Day passes include unlimited use of non-instructional aquatics, fitness equipment, indoor track and gym (age permitting) and non-specialty group exercise classes. Learn more about our Day Passes.

21. MEMBERSHIPS - Is there a discount for guests who are not going to participate at the facility?: The Apex Centre does not offer a discount for those who choose not to work out, swim or participate in a program. All guests entering the facility must have a membership or purchase a day pass. See our membership and day pass page.

22. MEMBERSHIPS - What is the definition of family for membership purposes?

A family constitutes at least one and no more than two adult heads of household and dependents that are 23 years of age or younger in school or living at home. It also includes persons with special needs living as a single housekeeping unit at the same address. Learn more about our memberships.

23. MEMBERSHIPS - What are the age ranges for membership purposes?

Adult - 18-59 years of age
Senior - 60+ years of age
Youth - 3-17 years of age

Learn More about memberships here.

24. MEMBERSHIPS - Are annual passes refundable?: Annual passes are non-refundable. If you choose to purchase an annual pass by paying for one year in full, the pass is non-refundable with the exception of the 30-day opt-out period. Learn more about our memberships.

25. MEMBERSHIPS - Are annual passes transferable?: Individual or family annual members may transfer the pass to another individual or family. If the individual or family receiving the annual pass is a non-resident of the City of McKinney, the receiving party will be required to pay the difference between the resident annual pass fee and the non-resident annual pass fee. If a non-resident annual membership is transferring their annual pass to a resident of the City of McKinney, there is no refund for the price difference. Learn more about our memberships.

26. MEMBERSHIPS - Can I freeze my membership?: You may freeze your membership for $10 per month. If you have a family pass and elect to freeze the pass, use for the entire family will be frozen. Learn more about our memberships.

27. MEMBERSHIPS - What is your 30-day opt-out period?

Annual members may only request a refund within the first 30 days from the date of purchase.

All requests must be submitted in writing, either by filling out the form or by emailing ApexMem@McKinneyTexas.org. A one-month fee at the monthly rate, plus a $75 service charge, will be deducted from the original amount paid at the time of refund.

Learn more about our memberships.

28. MEMBERSHIPS - My family and I have visited the Apex Centre by purchasing day passes. Do we have an account?: Yes, you have an account in our system. Please follow the online account registration instructions for returning users in our online portal.

29. MEMBERSHIPS - I brought my kids to swim today. Can we create an account online?: Yes. Create an account online for a faster transaction at the front desk. See our day pass rates.

30. FUN - What kinds of classes does the Apex Centre offer?

The Apex Centre offers group classes for a variety of ages focusing on cardio, core, flexibility and stability.

View the possibilities

31. FUN - How do I register for a program or class?

Register at our customer service desk. General group exercise classes (step, spin, yoga, etc.) are included with the membership and do not require an extra fee. There will also be numerous other fee-based programs for adults and children, and these will vary depending on time of year and membership requests. All classes and programs requiring additional fees must be paid at the time of registration.

View more information about our classes today!

32. FUN - Are there day camps or any fun activities when school is out?: Yes, check out the Apex Centre's camp page.

33. FUN - Does the Apex Centre have personal trainers?: Yes. The Apex Centre does have personal trainers available. Read their bio and learn more about our packages today!

34. FUN - Do you offer swim lessons?: Yes, check out the Apex Centre's swim lessons page.

35. FUN - What amenities does the Apex Centre offer?

The Apex Centre offers the following amenities:

Gymnasium with multiple basketball courts and a volleyball court.
1/8-mile indoor track - two lanes
Two-level Fitness Floor
Spin studio
Group exercise studio
Playroom
Personal Training & Free Fitness Assessment
Birthday Party rooms - rent one today!
Conference rooms - rent one today!
Outdoor Water Park with multiple water slides, a kiddie pool and much more!
Indoor Leisure Pool - with a water slide, kiddie area, lazy river and much more!
Indoor Competition Pool - reserve your lane today by emailing Aquatics!
Indoor Dry Sauna

Learn about us.

36. FUN - Is there an additional price for indoor and outdoor amenities?: There is only one admission price, which includes access to all public areas. Day passes and annual / monthly memberships are available. Learn more about our memberships here.

37. FUN - Can I host a party at the Apex Centre?

Yes! The Apex Centre has numerous opportunities to host parties, weddings, reunions and other types of receptions and gatherings throughout the year.

Food and coolers are welcome. Glass items and alcohol are strictly prohibited. Check out our Policies & Rules before arriving.

38. FUN - Are there room, pool, or gymnasium rentals available?: Facilities rentals and prices are available here.
Facility rental, pool rental and lock-in

39. AQUATICS - What pools and water amenities does the Apex Centre have?

The Apex Centre has the following pools:

Indoor leisure pool
Indoor competition pool
Indoor water slide
Indoor dry sauna
Outdoor water park

Learn More

View our hours for the pools.

40. AQUATICS - Do you offer a Sauna at Apex Centre?: Yes! Please see our Aquatics page for more details.
View our hours for the pools.

41. AQUATICS - Do you offer Swim Lessons?

Yes, the Apex Centre offers swim lessons.

For more details and when registration opens, visit our Swim Lessons page.

42. AQUATICS - How do I find Lap Lane availability?

Lap Lane Swimming is available at the Competition Pool.

To find out when and how many lanes are available, visit our Lape Lane schedule.

43. AQUATICS - Are guests allowed to bring coolers and outside food into the pools?

Coolers and outside food and beverages are permitted. However, glass containers and alcohol are not permitted inside the pools or facility. All coolers are checked at the entry points to the facility.

Learn more on our Policies & Rules page.

44. AQUATICS - Are outside floats and goggles allowed in the pools?

Outside flotation devices are not permitted as they cover the surface of the pools and prevent lifeguards from seeing the bottoms of the pools. Face masks are not allowed in the pool; however, goggles that only cover the eyes are allowed.

Learn more on our Policies & Rules page.

45. AQUATICS - What are the height requirements for the slides?

Closed flume slides have a height requirement of 48". Open flume slides have a height requirement of 42".

Learn more on our Policies & Rules page.

46. AQUATICS - Are life jackets available at the pool?

You are allowed to bring a life jacket from home. All life jackets must be Coast Guard-approved. Little floaties and small flotation devices are not allowed at the Apex Centre pools.

Learn more on our Policies & Rules page.