Card and checking account data securely stored in our former system is not transferable to the new system.
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No. The city does not charge a fee. However, both PayPal & Venmo assess a $1.95 fee.
The city’s current system is outdated. We want to meet customer expectations for a modern payment system.
Your account number will stay the same.
Yes. Pay by credit card and control the day of each month your auto-payment processes. Payments must be scheduled within the 5-day grace period to avoid a 10% late fee.
Note: Debit cards & eChecks do not have this flexibility do to banking rules.
No, there are no additional fees and you can pay by text, email, online or by phone.
Drive-thru drop box: City Hall222 N. Tennessee St.Off Herndon side street
Ensure the zip code on your profile matches the zip code linked to the credit card and not your mailing address. When the post office added 75072, not all banks made this change in their authentication systems and it can cause a card to be declined.