Why is my bill so high?

Water usage determines the bill amount. The average household uses an estimated 2,000 gallons of water per person per month. Outdoor water usage and/or a leak could cause usage to greatly increase. Refer also to the Rates and High Consumption pages.

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1. Why is my bill so high?
2. What are some common leaks and how can I check for them?
3. How do I know if I have a leak?
4. How do I read my meter and calculate my usage?
5. Why is my usage the same as last month? Do you estimate readings?
6. Why is my water pressure low?
7. Do you offer paperless billing?
8. Do you offer autopay?
9. How do I add someone to my account?
10. How do I change the name on my account after marriage or divorce?
11. How do I change my mailing address?
12. How do I change the start / cancel date of my service?
13. Did you receive my request for New / Move / Cancel Service?
14. Why did I receive a bill after I moved?
15. Can I change my bill due date?
16. How can I avoid late fees or disconnects?
17. What happens to my deposit refund?
18. Do you offer any discounts?
19. Who do I call if I have a trash-related issue or question?