FAQs • McKinney, TX • CivicEngage

1. GENERAL - Do I need to sign a waiver? Do the kids need a waiver signed?

Yes, waivers are required for all memberships, even day passes. Each child needs one signed too!

Create an account and sign the waiver online.

Instructions

Create an account or enter your LOGIN information.
Look for WAIVER & select ADD TO CART.
Your customer name will pop up; click ADD FAMILY MEMBERS if there is more than one person on the account.
Select SAVE & then CONTINUE.
Answer, QUESTION & select CONTINUE.
Download the Apex Centre Waiver and check that you have read and agreed.
Add your INITIALS & select FINISH.

2. GENERAL - Do you offer tours?

4. GENERAL - What are the Apex Centre's hours of operation?

Yes, we offer FREE tours of the facility. Visit the Hours page and come in during operating hours for your tour.

3. GENERAL - What are the Apex Centre rules?: Apex Centre asks that all members and guests abide by our policies and rules while visiting the facility. Policies and rules are subject to change at the discretion of Apex Centre staff.

View our Policies & Rules page.

5. GENERAL - What are the Apex Centre's pool hours?

The Hours page includes the facility hours, playroom, gymnasium, volleyball, pools, NinjaCross Obstacle Course, camp and holiday hours.

7. GENERAL - Do you offer open Volleyball times in the Gym?

The Hours page includes the facility hours, playroom, gymnasium, volleyball, pools, NinjaCross Obstacle Course, camp and holiday hours.

6. GENERAL - What are Members-Only Pool Hours?: Members Only Hours - Outdoor Pool (Summer)
As a benefit to our members, the outdoor pool is reserved exclusively for members from 10 a.m. to 12 p.m. Guests cannot enter or purchase a day pass for the outdoor pool until 12 p.m. No exceptions. For all of our Facility and Pool Hours, visit our Hours page.

11. GENERAL - Is smoking allowed at the pools or inside the facility?

The Hours page includes the facility hours, playroom, gymnasium, volleyball, pools, NinjaCross Obstacle Course, camp and holiday hours.

8. GENERAL - How do I create an online account?: Visit our online portal and follow the step-by-step instructions.

Unsure if you have an existing account with us?
- Please email us or call 972-547-2739 to avoid duplication.

9. GENERAL - Does the Apex Centre offer a supervised playroom?: Yes, a supervised playroom is available for children ages 3 months to 9 years. Learn More.

10. GENERAL - Do you take credit cards?: We accept Visa, Discover and MasterCard. Besides cash, we also accept personal checks, cashier’s checks and money orders made out to the City of McKinney or the Apex Centre.
Return to our homepage.

The Apex Centre is a tobacco-free facility. This includes the use of e-cigarettes.

12. GENERAL - What should I wear at the Apex Centre?

Since the Apex Centre is a family facility, proper attire includes shirts or tops that cover the torso without being revealing, shorts or pants and proper footwear. If you are swimming, wear a family-oriented swimsuit with a lining. Cutoffs or undergarments are not considered appropriate swimwear. Footwear must be worn at all times in the Apex Centre. In the gym, on the fitness floor and in the weight room, closed-toed shoes are required for safety.

18. MEMBERSHIPS - How do I purchase a membership or daily pass?

13. GENERAL - Are lockers available?: Lockers are available inside the facility. Lockers will have key pads to enter a day-use number, so no padlocks are needed. Lockers are for day use only and items must be removed at the end of the day. Return to our homepage here.

14. GENERAL - Does the Apex Centre offer rain checks?: Yes. In the event of pool operation suspension due to inclement weather, you can have your receipt stamped for a rain check. You must have been present in the pool areas less than two hours for the rain check policy to apply. Management reserves the right to suspend operation and/or close the pools at any time and initiate the rain check policy. If the indoor pool stays open while the outdoor pool closes, the rain check policy will not apply. See more guidelines here.

15. GENERAL - What is your Inclement Weather Policy?: When lightning occurs, the pools will be closed. If we are unable to reopen after thirty minutes, the pool will close and attempt to reopen later in the day. This policy is in effect until one hour prior to official closing time. This affects indoor and outdoor pool operations. View more details on our policies and rules page.

16. GENERAL - Is the Apex Centre set up for people with special needs?: Yes, the Apex Centre is ADA Compliant and offers a pool lift. Return to the homepage here.

17. GENERAL - I lost an item. Do you have a Lost & Found?: While we are not responsible for lost or stolen items, we do hold lost and found items for a short period of time. Please visit our front desk for more details.
Return to our homepage.

Daily passes can be purchased anytime during operating hours. Daily pass fees are differentiated by residency and age. McKinney residents get a discount on membership rates and non-residents pay standard rates. Residents are considered to be those who pay their property taxes to the City of McKinney – not MISD families or McKinney mailing addresses who pay property taxes elsewhere. McKinney residents receive the discounted rate because they already help pay for the infrastructure of the city. Memberships can be paid monthly or annually with an additional discount. Sign up now.

Members Only Hours - Outdoor Pool (Summer)
As a benefit to our members, the outdoor pool is reserved exclusively for members from 10 a.m. to 12 p.m. Guests cannot enter or purchase a day pass for the outdoor pool until 12 p.m. No exceptions. For all of our Facility and Pool Hours, visit our Hours page.

Rate and payment information

19. MEMBERSHIPS - What do Day Passes include?

Day passes include unlimited use of non-instructional aquatics, fitness equipment, indoor track and gym (age permitting) and non-specialty group exercise classes. Learn more about our Day Passes.

20. MEMBERSHIPS - Is there a discount for guests who are not going to participate at the facility?: The Apex Centre does not offer a discount for those who choose not to work out, swim or participate in a program. All guests entering the facility must have a membership or purchase a day pass. See our membership and day pass page.

21. MEMBERSHIPS - Is there a discount for guests who are not going to swim?: The Apex Centre is a participatory facility; we do not offer a discount for those who choose not to swim. See our day pass pricing here.

22. MEMBERSHIPS - What is the definition of family for membership purposes?

A family constitutes at least one and no more than two adult heads of household and dependents that are 23 years of age or younger in school or living at home. It also includes persons with special needs living as a single housekeeping unit at the same address. Learn more about our memberships.

23. MEMBERSHIPS - What are the age ranges for membership purposes?

Adult - 18-59 years of age
Senior - 60+ years of age
Youth - 3-17 years of age

Learn More about memberships here.

24. MEMBERSHIPS - Are annual passes refundable?: Annual passes are non-refundable. If you choose to purchase an annual pass by paying for one year in full, the pass is non-refundable with the exception of the 30-day opt-out period. Learn more about our memberships.

25. MEMBERSHIPS - Are annual passes transferable?: Individual or family annual members may transfer the pass to another individual or family. If the individual or family receiving the annual pass is a non-resident of the City of McKinney, the receiving party will be required to pay the difference between the resident annual pass fee and the non-resident annual pass fee. If a non-resident annual membership is transferring their annual pass to a resident of the City of McKinney, there is no refund for the price difference. Learn more about our memberships.

26. MEMBERSHIPS - Can I freeze my membership?: You may freeze your membership for $10 per month. If you have a family pass and elect to freeze the pass, use for the entire family will be frozen. Learn more about our memberships.

27. MEMBERSHIPS - What is your 30-day opt-out period?

Annual members may only request a refund within the first 30 days from the date of purchase.

All requests must be submitted in writing, either by filling out the form or by emailing ApexMem@McKinneyTexas.org. A one-month fee at the monthly rate, plus a $75 service charge, will be deducted from the original amount paid at the time of refund.

Learn more about our memberships.

28. MEMBERSHIPS - My family and I have visited the Apex Centre by purchasing day passes. Do we have an account?: Yes, you have an account in our system. Please follow the online account registration instructions for returning users in our online portal.

29. MEMBERSHIPS - I didn't create my account online before I brought my kids to swim today. Can we create an account at the: Yes, we have four stations that allow customers to create an account before coming to the counter to purchase a day pass. See our day pass rates.

30. FUN - What kinds of classes does the Apex Centre offer?

The Apex Centre offers group classes for a variety of ages focusing on cardio, core, flexibility and stability.

View the possibilities

31. FUN - How do I register for a program or class?

Register at our customer service desk. General group exercise classes (step, spin, yoga, etc.) are included with the membership and do not require an extra fee. There will also be numerous other fee-based programs for adults and children, and these will vary depending on time of year and membership requests. All classes and programs requiring additional fees must be paid at the time of registration.

View more information about our classes today!

32. FUN - Are there day camps or any fun activities when school is out?: Yes, check out the Apex Centre's camp page.

33. FUN - Does the Apex Centre have personal trainers?: Yes. The Apex Centre does have personal trainers available. Read their bio and learn more about our packages today!

34. FUN - Do you offer swim lessons?: Yes, check out the Apex Centre's swim lessons page.

35. FUN - What amenities does the Apex Centre offer?

The Apex Centre offers the following amenities:

Gymnasium with multiple basketball courts and a volleyball court.
1/8-mile indoor track - two lanes
Two-level Fitness Floor
Spin studio
Group exercise studio
Playroom
Personal Training & Free Fitness Assessment
Birthday Party rooms - rent one today!
Conference rooms - rent one today!
NinjaCross Obstacle Course
Outdoor Water Park with multiple water slides, a kiddie pool and much more!
Indoor Leisure Pool - with a water slide, kiddie area, lazy river and much more!
Indoor Competition Pool - reserve your lane today by emailing Aquatics!

Learn about us.

36. FUN - Is there an additional price for indoor and outdoor amenities?: There is only one admission price, which includes access to all public areas. Day passes and annual / monthly memberships are available. Learn more about our memberships here.

37. FUN - Can I host a party at the Apex Centre?

Yes! The Apex Centre has numerous opportunities to host parties, weddings, reunions and other types of receptions and gatherings throughout the year.

Food and coolers are welcome. Glass items and alcohol are strictly prohibited. Check out our Policies & Rules before arriving.

38. FUN - Are there room, pool, or gymnasium rentals available?: Facilities rentals and prices are available here.
Facility rental, pool rental and lock-in

39. AQUATICS - What pools and water amenities does the Apex Centre have?

The Apex Centre has the following pools:

Indoor leisure pool
Indoor competition pool
Indoor water slide
NinjaCross Obstacle Course
Outdoor water park

Learn More

View our hours for the pools.

40. AQUATICS - Do you offer a Sauna at Apex Centre?: Yes! Please see our Aquatics page for more details.
View our hours for the pools.

41. AQUATICS - Do you offer Swim Lessons?

Yes, the Apex Centre offers swim lessons.

For more details and when registration opens, visit our Swim Lessons page.

42. AQUATICS - How do I find Lap Lane availability?

Lap Lane Swimming is available at the Competition Pool.

To find out when and how many lanes are available, visit our Lape Lane schedule.

43. AQUATICS - How do I find more details about the NinjaCross Obstacle Course?: To find out more details about the NinjaCross Obstacle Course, visit our Aquatics page.

44. AQUATICS - Are guests allowed to bring coolers and outside food into the pools?

Coolers and outside food and beverages are permitted. However, glass containers and alcohol are not permitted inside the pools or facility. All coolers are checked at the entry points to the facility.

45. AQUATICS - Are outside floats and goggles allowed in the pools?

Outside flotation devices are not permitted as they cover the surface of the pools and prevent lifeguards from seeing the bottoms of the pools. Face masks are not allowed in the pool; however, goggles that only cover the eyes are allowed.

46. AQUATICS - What are the height requirements for the slides?

Closed flume slides have a height requirement of 48". Open flume slides have a height requirement of 42".

47. AQUATICS - Are life jackets available at the pool?

You are allowed to bring a life jacket from home. All life jackets must be Coast Guard-approved. Little floaties and small flotation devices are not allowed at the Apex Centre pools.

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CERT

3. What are the requirements to be a McKinney CERT responder?

1. How is the McKinney CERT program organized?: Interested volunteers organize neighborhood teams of 10 to 20 CERT members in specific geographic areas based on McKinney independent school district elementary school boundaries. There is a job for everyone in the CERT program based on an individual’s skills, abilities, interests and physical limitations.

2. In what other types of activities do McKinney CERT members participate?: CERT members can apply their skills during non-emergency activities such as city-sponsored community events and special projects.

Attend all sessions in the nine-unit, eight-week Basic Training course
Actively participate in ongoing emergency response activities, quarterly team training exercises and community events

4. What are the requirements to participate in the McKinney CERT basic training course?

In order to participate in the McKinney CERT Basic Training course, an individual must:

Be at least 18 years old
Possess a valid drivers license
Be able to perform physical activities within their own capabilities
Be able to pass a background investigation
Live or work in the City of McKinney

5. What is covered in the CERT Basic Training course?

Unit 1: Disaster Preparedness
Unit 2: Fire Safety
Unit 3: Disaster Medical Operations Part 1
Unit 4: Disaster Medical Operations Part 2
Unit 5: Light Search and Rescue Operations
Unit 6: CERT Organization
Unit 7: Disaster Psychology
Unit 8: Terrorism and CERT
Unit 9: Course Review and Disaster Simulation

6. What is the McKinney Fire Department's role in the CERT program?

As the primary agency responsible for McKinney's Emergency Management and Preparedness, the McKinney Fire Department:

Coordinates the CERT Program and provides overall direction and support services
Assists in organizing neighborhood based CERT teams
Conducts the 9-Unit CERT Basic Training course and provide quarterly hands-on training exercises and advanced classes on topics of interest to CERT members
Provides opportunities for CERT members to participate in various activities that support the McKinney Fire Department and Office of Emergency Management

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City Council

1. How do I register to speak at a City Council meeting?

To speak in person at a Council Meeting, print and fill out a City Council Meeting Speaker Request Form, or pick one up at City Hall, and give to staff at the meeting.

Do not email completed Speaker Request Forms.

2. If I don't want to appear in person to speak, can I still comment?

Yes. there are three ways to comment remotely.

During regular meetings, citizens have the opportunity to submit their comments to Council remotely through the following channels:

	Send us your comment online*
	Call us: 972-547-7501
	Write to us:* City Council City of McKinney P.O. Box 517 McKinney, TX 75070

Comments submitted by other means, including email, will not be included in the meeting record. All comments must be received between the time the agenda is posted and the start of the meeting to be entered into the meeting record.

*Comments received will be entered into the record of the meeting but may not be read aloud during the meeting.

3. How long may I speak at a City Council meeting?

The Mayor or Meeting Chair will determine the amount of time people will have to speak.
Every person will have the same amount of time to speak.
Each speaker must complete a speaker request form and submit at meeting to city staff. Do not email completed Speaker Request Forms.

4. How can I browse past City Council agendas?: The City of McKinney offers citizen access through the Legistar in-site system. Through it you can search legislation, attachments, meeting calendars, agendas, minutes, votes and more any time of day. Get instructions on how to use them.

5. When and where are City Council meetings held?

View time and location of City Council meetings, along with a current meeting list.

6. How can I see the agenda for an upcoming City Council or Board meeting?: All City Council and Board and Commission agendas are posted on the city 's web site at least 72 hours before the meeting.

7. How can I receive automatic notification of agendas?: You can receive automatic notification of City Council agenda by
signing up for Notify Me

8. How can I view videos of meetings?: City Council and Planning and Zoning Commission meetings are aired live and in rebroadcast on AT&T U-Verse channel 99, Spectrum Cable channel 16 in McKinney, on the city's website or via the internet. All meetings are archived for on-demand viewing on the city's website or in Legistar.

9. What can I expect at a Council Meeting?: The meeting will begin with a call to order once 4/7 council members (quorum) are present. Council begins with an Invocation and the Pledge of Allegiance. The meeting then moves into citizen comments and Proclamations. Council will then act on the consent agenda. These are usually non-controversial or housekeeping items that can be approved without discussion and in a group. Council next considers regular agenda items individually. These items may be related to resolutions (non-legislative matters) or ordinances. Council takes action on an item when a member makes a motion, has it seconded, and approved by the majority. After the regular agenda, council can allow for more citizen comments and then has the opportunity to make comments themselves before ending the meeting.

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Code - International Property Maintenance Code

4. What are the most common types of issues noted by Code Officers?

1. What is the IPMC?: The International Property Maintenance Code (IPMC) is a model code that regulates the minimum maintenance requirements for existing commercial and residential structures and premises.

2. What benefits does enforcement of the IPMC bring to the community and its residents?: The IPMC requires that owners, and in some cases tenants, maintain their property and all structures on the property in good repair and in compliance with minimum standards. The goal of the city’s enforcement efforts is to bring properties into voluntary compliance, remove blight, stabilize property values, improve livability and reduce crimes fostered by neglected properties. In general, improve the quality of life for citizens.

3. When did the city begin enforcement of the IPMC?: Enforcement began in late March 2019 and applies to the entire city.

The most common violations are:

Peeling paint or unprotected surfaces
Broken windows, skylights or door frames
Failed foundations
Rotten wood anywhere on the structure
Deteriorated structural members (posts, supports)
Deteriorated roofs, drains or gutters
Unmaintained decorative features (cornices, corbels, trim)
Broken canopies, signs, awnings or standpipes
Broken or unmaintained stairways, decks or porches
Unsecured or unmaintained chimneys
Broken or unmaintained handrails
Dilapidated fences and gates
Unmaintained sidewalks, driveways and patios

5. If I am a tenant am I responsible to make needed repairs to the structure?: No, property owners are responsible to make these types of repairs and will receive notice from the city to do so. Tenants are held responsible for keeping the property free of junk, trash and debris, maintaining grass and weeds at a height of 12” or less and a variety of other non-structural compliance requirements.

6. I am a property owner. If my property is found to be in violation, will the Inspector give me a reasonable amount of time to correct the violations?

Our primary goal is always education and voluntary compliance from every property owner. We believe that by working with our property owners to correct any issues with their property, we will maintain the unique quality of our neighborhoods. As a result, our Code Officers will work with property owners to establish reasonable timelines for compliance based on the type of violation and scope of the repair. Extenuating circumstances such as bad weather will also be considered in granting extensions. We expect to see a good-faith effort toward compliance and will direct property owners to the appropriate resources for their situation.

The City of McKinney offers the Housing Rehabilitation and Reconstruction Program to qualified residents.

7. What could happen if an owner does not comply with a notice to correct a violation issued by the city?

Although the city seeks voluntary compliance, in some instances the city is forced to take other enforcement action to reach compliance.

This may include:

Citations: prosecuted through the Municipal Court.
Hire contractors to make needed repairs. In this case, the property owner would be billed for the work including a 20% administrative fee. If payment is not made to the city, a lien would be recorded in the deed records against the property.

8. Does the city provide any financial assistance to property owners who want to comply but are not financially able to do so?: Property owners may qualify for assistance with repairs. Information about assistance is provided through the Housing Rehabilitation and Reconstruction Program.

9. What do I do if I do not understand my violation?: Call or email the officer on the notice and provide your name, address of violation and contact information. The officer will talk to you about your specific violation.

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COVID-19 (Coronavirus) and Vaccine

1. I think I have COVID-19, what should I do?

Symptoms of COVID-19 may appear 2 -14 days after exposure. Symptoms range from mild to severe. Refer to the table for a list of symptoms and the type of action you should take based on your symptoms.

Symptoms	Action
Flu-like symptoms Low-grade fever Repeated shaking with chills Muscle pain Headache Sore throat New loss of taste or smell	Call your doctor or other medical facilities. Follow their directions.
High-grade fever Difficulty breathing Chest pains Other life-threatening signs and symptoms	Call 911

Please remember that emergency responders can not diagnose in the field. All individuals arriving at the ER are treated first - on the severity of their symptoms and second - on the order of arrival.

2. Should I wear a face mask?

The CDC advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.
Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance. To learn more about homemade cloth face coverings, visit the CDC’s website.
To learn more about homemade cloth face coverings, visit the CDC’s website.

3. I want to donate goods to help my community, where do I start?

If you want to help out the community by donating food, toiletries and other supplies, contact Volunteer McKinney.

During this time, Volunteer McKinney is coordinating services for non-profits in the city. Volunteer McKinney will send you and your gifts to where they are needed most right now.

Email: info@volunteermckinney.org

Website: https://volunteermckinney.org/

4. I lost my COVID-19 vaccination card and I am trying to get the booster shot. How can I get a replacement?

The best options for replacing your vaccination card are to contact the Collin County Health Department, your local pharmacy, or primary care physician and request a copy of your vaccine records.

The City of McKinney operated its vaccination hub for a limited time in coordination with Collin County and the State of Texas. If you received your COVID-19 vaccination through the City of McKinney vaccination hub, please contact the Collin County Health Department or your primary care physician to obtain a copy of your vaccination record.

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CSS

3. General - What’s the difference between CSS and eReview?

1. General - What is CSS?: CSS stands for Citizen Self Service portal. It allows applications, payments, and requests to be made online. Learn more and access the portal.
Learn more and access the portal

2. General - What is eReview?: eReview is another component of our land management software system that allows you and staff to submit and return permit and plan comments, see review status updates and more. eReview can be accessed through your Permit or Plan Details page for each submittal on CSS or via the link provided in your submittal confirmation email. Watch a how-to video on the eReview process.

CSS is a web portal through which you can do the following:

Apply for plans and permits
Schedule inspections and pay fees
View all active plans and permits throughout the city
View active code cases
Access information without having to register or sign in

eReview is a separate program / portal where the applicant and city staff can exchange document submittals and comments. This portal is only visible to you as the applicant, and you must be logged in to view your active cases and associated information.

4. General - How do I register in CSS?: Registration is very straightforward. Once on the CSS website, go to Sign Up and you will be walked through the steps. For more information, see our How to Register in CSS tutorial document, or watch our How to Register in CSS video.

5. General - Why can't I find my address when I search for it?: Make sure you only put in the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.

6. General - How will I know what plans to upload for review?: You will receive an email with instructions after submitting your application. Please review our Plan Review Tutorial Video for additional details.

7. General - How do I know when I need to make a payment?: You will receive an email when your invoice has been created and is ready for payment.

8. General - Do you have any videos to help me through the process?: Yes! We have videos available on our Development Portal webpage.

9. General - Why can’t I add the owner / co-applicant / etc. as another contact in CSS?: To add a contact to your application, the individual will first need to register in CSS. Once they have registered, you will be able to search and add them as a contact.

10. General - How do I pay my fees?

Online - Credit Card

Visa, MasterCard or Discover
How to Make a Payment video

In person - Cash or Check

221 North Tennessee St, First Floor

McKinney, Texas 75069

11. General - I’m the owner / co-applicant / etc. Why can’t I see any invoices for my submittals?: The original applicant (whoever is logged in when applying) will automatically be assigned as the billing contact. If you need to change the billing contact, please let us know and we can change it for you.

12. General - How can I print my permit?: Please view our How to Print a Permit video.

13. General - Can I use any web browser with CSS and eReview?: The recommended web browser for both CSS and eReview is Internet Explorer. The Silverlight plugin will also be needed to upload files into the eReview program.

14. General - How will I know if the permit I am applying for is within the city limits, the ETJ or outside?: Zoning and city limit information is available through our interactive map. Once you’ve submitted in CSS, zoning will populate on your application in the District field of the permit details section.

15. General - CSS says my account has been locked out because I entered the wrong password. What do I do?: Wait three minutes and try again. As long as you remember your password and are entering it correctly, it will let you in after it resets. If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password.

16. General - How do I know what staff member is conducting my plan review?: Once inside eReview, navigate to the Review Details page for that particular case. Go to the review version you are inquiring about (i.e., Plan Review v.1, Plan Review v.2, etc.), and a list of review departments and staff reviewers will appear to the right. You can also view the status of that department’s review, the anticipated return date for comments and more.

17. General - How do I know that the plans I uploaded to eReview were received?: Once your submittal has been received by the system, your files will turn blue on the Case Details page in eReview. Once the plans have been routed to staff, a new review version (i.e., Plan Review v.1, Plan Review v.2, etc.) will appear under Review Details, where you can also see the reviewers and due dates.

18. General - How do I add additional contacts to my permit or plan?: Please refer to our tutorial document for How to Add Additional Contacts to an Existing Permit. The instructions are the same as for a plan submittal, only there is a "plan number" instead of a "permit number" and the selection of contact types you can add will vary.

19. Building Inspections - After I send in my application, make a payment and receive an inspection, will I receive a confirmation email?: You will receive a confirmation email with a link and instructions on how to upload your plans if your submittal requires plan review. You will receive an email once your invoice is ready to be paid. You have the ability to log into your CSS account at any time to view your inspection results. Please view our How to View Inspection Results - PDF.

20. Building Inspections - Why do I have to register to get a garage sale permit?: Since our permitting process is only digital now, all applicants must register and create an account in CSS before submitting any documentation.

21. Building Inspections - My trade contractors have changed; how do I change them on my permit?: To remove a contact from a permit, please call our Building Inspections staff. As long as all contacts have created an account in contacts, you have the ability to add additional contacts to your CSS application at any time. Navigate to the permit you would like to add contacts to, go to the Contact tab and then Add Contact. Type in the name and conduct a search to add a contact (this is why all contacts must register first).

22. Building Inspections - How do I cancel a Building Inspection through CSS?: You cannot cancel an inspection digitally through CSS. Please call 972-547-7400 and a Permit Technician will assist you with our inspection cancellation.

23. Building Inspections - How do I request a Certificate of Occupancy inspection?

For a Building Inspection, make your request through the CSS Portal.
For an Engineering Inspection, call 972-547-7475.
For a Fire Inspection, contact the Fire Marshal’s Office at at 972-547-2850.
For a Planning Inspection, contact the Planning Department at 972-547-2000.
For a Parks Inspection, contact the Parks Department at 972-547-7480.

24. Code Services - I am completing a temporary health permit application; where do I put the name of my event: Enter the name and date of your event in the description field.

25. Code Services - For a health permit submittal, how do I upload my Certificate of Occupancy, floor plans, certified food manager and other required documents?: At the bottom of the CSS screen, go to the "Add Attachment" button to upload these documents.

26. Engineering - I applied for the wrong Engineering Permit in CSS. What do I do?: Contact the Project Expediter or the Development Engineer assigned to your permit. They can make an adjustment in the system for you.

27. Engineering - How do I schedule my pre-construction meeting with the Engineering Department?: Once your Civil Plans and Bid Tabs have been approved by the Development Engineer assigned to your permit, our Project Expediter or Senior Construction Engineer will reach out to you to schedule this meeting. You may also contact us directly at 972-547-7475.

28. Engineering - How do I request Engineering Construction Inspections?: Call the Engineering Department at 972-547-7475.

29. Planning - How do I access my revisions for my Planning Case Submittals?: Revisions can be viewed in eReview two ways. You have the option to navigate to eReview via the Plan Details page for that case in CSS, or via the link provided in the Plan Revisions Necessary email. For more details on viewing comments and uploading revisions, see our eReview Video. When uploading files to eReview, be sure to name each file according to the file type (i.e. an Amending Plat Exhibit would be named "Amending Plat," the Letter of Intent would be “Letter of Intent". This allows the system to create a category based on the file name, and for staff to quickly and easily identify uploaded files. Please note that at this time, only PDF files can be uploaded through eReview.

30. Planning - Is there a way to see the Case Manager for my planning submittal?: Your Case Manager’s name will be on the Plan Details page for each case, next to Assigned To.

31. Planning - What does Hold status mean for a Planning Case?

Holds may be issued for a variety of reasons. If your status in CSS changes to “On Hold”, navigate to the Holds tab on the case’s Plan Details page for more information:

Associated Submittal Required: Indicates that an additional submittal, such as a plat or façade plan, will be required prior to issuing permits.
Missing Attachments: Indicates that all the required documents were not submitted either with the original application in CSS or for review in eReview.
Outstanding Comments: Indicates that the case is unable to move forward (such as filing a plat or issuing a permit) due to outstanding comments.
Planning Hold: Indicates a generic hold, and may be used if a shared parking agreement is required, an associated case is also on hold, etc.
Unpaid Fees: Indicates fees must be paid before the case can move forward.

Please contact your case manager, listed next to Assigned To, to determine what needs to be done to remove the hold.

32. Planning - When will I get my planning submittal comments back?: Review times vary. Please keep tuned to the status of your permit. If the status changes to On Hold, contact your Case Manager for more details as that means that more information is needed to move ahead.

33. Planning - How do I know if my planning submittal was approved?: Once your plans are approved, the status in CSS and eReview will update to Approved. Additionally, you will receive an email letting you know that your approval letter is ready to be viewed in CSS by navigating to Attachments on the Plan Details page for that case.

34. Planning - How do I schedule a pre-development meeting with the Planning Department?: Email Planning or call 972-547-7409 to schedule your meeting. Please also see our Pre-development Meeting Guidelines for assistance.

35. Planning - How do I file a plat?: Once your public improvements have been completed and accepted by Engineering, please submit any changes to the plat for review through eReviews. Please name the file “Final Plat Review.” Once this has been approved for filing, please bring in three signed original copies of the plat, as well as tax certificates for all properties being platted. Fees for filing can be found on the Collin County Clerk’s webpage. After the plat has been filed with the county, staff will notify you that your copy is ready to be picked up.

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CSS Most Commonly Asked Questions

3. How do I see the reason my inspection failed in CSS?

1. When I'm trying to apply in CSS, it says the address was not located.: Please only enter the street number and street name. For example, 211 N. Tennessee St. should be entered as 211 Tennessee.

2. Why can’t I see my permit in CSS?: To view your permit, you must be a contact listed on the permit and have an active CSS account.

Click on the permit from your active bucket.
Click on it again to open the details page.
Click inspections in the bottom row of tabs to find the one that did not pass.
Click the checklist tab and you will see the reason.

4. I can’t call or schedule my inspection in CSS; it says the permit is not attached or can’t process due to business prerequisites.: This is typically caused by attempting to schedule an appointment when other inspections are required and must be approved before this inspection. Please call us at 972-547-7400 to confirm.

5. I can’t see the invoice to pay it in CSS.

There a few reasons this can happen:

1. You are not listed as a billing contact on the permit.

2. The permit fee has not been completed and invoiced.

Please call us at 972-547-7400 to confirm.

6. I can see I have a fee to pay, but the system won’t let me add it to my cart.: Please make sure after you log into CSS that you click on dashboard and scroll down to the bottom right-hand section that says invoices. Click add to cart if it shows fees due.

7. How do I upload a document / revision after I have submitted my application?

To upload from your CSS dashboard:

Open the permit.
Scroll down until you see the attachments tab and click on it.
Click browse to find the scanned application on your computer.
Click upload.

8. The foundation repair we completed is final. How do I close out my permit?: Now that permits have gone online, you can upload the foundation letters to the permit and let us know via email when that has been done. We will then mark the permits completed. Please email us to let us know the engineer's letter has been uploaded.

9. How do I get my subcontractors registered to work in the City of McKinney in CSS?

First, make sure the master license-holder has an active CSS account in his/her name.
Once they have an account, email a copy of their state license and driver’s license to us.
Please note: A State Electrical Contractor license must also be sent in with Master Electrician licenses.

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Emergency Management - Outdoor Warning System

1. Does the City of McKinney have a public storm shelter?

The City of McKinney does not have a public storm shelter for many reasons. Please read below for more details.

Traveling to a shelter
Residents are encouraged to stay home during all types of severe weather. Traveling is extremely dangerous and exposes residents to the very hazard they are trying to avoid. Traveling is also a concern because residents may get stuck in traffic while driving to a shelter, causing residents to be vulnerable in their vehicles. Another reason we encourage staying home, is that residents may not be able to get to a shelter in time. A tornado warning typically provides residents with 10-15 minutes of advanced warning, sometimes less. This is often not enough time for residents to leave their homes and drive to another location. Please see what to do before, during and after severe weather.

Shelter Capacity
Due to the population of the City of McKinney, building a shelter large enough to protect even a small portion of McKinney residents is not feasible. Opening a public shelter would also lead residents to driving to the shelter during severe weather, putting themselves and their families more at risk to the elements.

Shelter Availability
The shelters may not always be open. Opening a public shelter would require staff or volunteers to be ready and available during severe weather. It is often difficult to determine the exact location and timing of severe weather, therefore staff or volunteers may not be available to open and manage a public shelter.

Fire Stations
City of McKinney fire stations do not have places to shelter residents in the event of severe weather. Residents who seek shelter at fire station

Are at risk of getting caught outside in the storm
May arrive to find the Station empty and locked
Limit the number of personnel who are able to respond to emergency calls

2. How am I supposed to be warned of potential threats if I am inside?: The best way to ensure that you and your family are alerted in the event of an emergency, weather-related or otherwise, is to purchase a NOAA All-Hazards Weather Radio.

3. What do I do if I hear the OWS sirens?: Seek Shelter. Seek Information.

If you hear the sirens, seek sturdy shelter immediately. Make your way to an interior room on the lowest level, away from windows and exterior walls, and tune into a local station via radio, television, internet or electronic device for more information about the specific hazard.

4. Should I call 911 if I hear the OWS sirens activate?: No, if the OWS sirens go off do not call 911. This could flood the City's Public Safety Dispatch Center with non-emergency calls and prevent true emergencies from connecting. Instead, seek shelter and seek information immediately via radio, television, internet or electronic device so you can make an informed decision.

5. Why can't I hear the sirens when I am inside my house or another building?: The Outdoor Warning System is designed to alert persons who are outside to move indoors, seek shelter and seek information. The system may not be audible from inside your home and it is not designed to wake you in the middle of the night.

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EMRP | S.H. 5 Downtown Pedestrian Connection Study

S.H. 5 Downtown Pedestrian Connection Study Area Map - PDF

1. What is the study area?

The study limits generally include portions of State Highway 5 (S.H. 5/McDonald Street) adjacent to Downtown McKinney between Anthony Street to Walker Street.

2. Why is the city studying this?

The Texas Department of Transportation (TxDOT) plans to begin a full reconstruction of S.H. 5 generally between Spur 399 and U.S. 380 in early 2025. As currently planned, very minor improvements would be made to improve pedestrian crossing safety near Downtown McKinney by TxDOT. As areas east of S.H. 5 are undergoing redevelopment, the city is evaluating alternatives to improve crossing safety, strengthen connections between communities currently divided by the highway, and further enhance the Historic Downtown McKinney Cultural District.

Find out more about redevelopment projects in East McKinney

3. How would the proposed improvements be paid for?: These improvements may qualify for Federal or regional grant funding. The city could also fund these improvements through grant opportunities or partnerships with local businesses, property owners, and stakeholder groups. At this stage of project development, only high-level cost estimates are being developed. Further project development will include more detailed cost estimates and specific identification of funding strategies.

4. Will the city need to acquire private property?: All proposed improvement options, except Option 3 (improving the existing crossing), would require some level of property acquisition to create the physical connection east and west of S.H. 5. All property acquisitions are conceptual at this time, and as the study progresses, more precise levels of property acquisition needs will be developed. The city is required to follow all guidelines related to property acquisitions for public improvements.

5. How do I learn more about the study efforts?: Individuals interested in the study effort may visit the study webpage at McKinneyTexas.org/PedCXN

6. When will this study be complete, and what are the next steps?: City staff will seek initial public input in July 2022. Following this initial public input period, city staff will report findings to City Council in late Summer 2022 and seek guidance on progressing the study into “Phase 2” which would include a much more robust study and preliminary design of the alternatives being considered. The North Central Texas Council of Governments (NCTCOG) has committed to fully fund Phase 2 study efforts.

7. I thought TxDOT was making improvements to S.H. 5. Is this study part of that project?: No. This is a separate study underway by the city. The city will work with TxDOT to determine how these improvements may impact TxDOT's planned roadway improvements in the area. If you have questions regarding the TxDOT S.H. 5 improvements, please visit: https://www.keepitmovingdallas.com/SH5

8. What is the schedule for the construction of these improvements?: Construction of these improvements will require partnerships with multiple local, state, and federal agencies. Construction timelines for implementation will be considered as part of subsequent phases of this and future studies. This timeline will be dependent upon what option is selected (if any), funding sources, and partnership opportunities with local and state agencies.

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Engineering

1. Where is the Engineering Department located?: The Engineering Department is located in the Development Services Building, 221 North Tennessee Street, McKinney, Texas 75069. Call 972-547-7475 for additional information. Map to Engineering Department

2. What are the normal hours of operation for the Engineering Department?: Normal business hours are Monday through Friday, 8 a.m. to 5 p.m.

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Engineering - Capital Improvement Projects

3. What are my rights as a property owner adjacent to a city construction project?

1. Where can I get construction updates?: View the Interactive CIP web map for construction updates.

2. Where can I get a copy of the Engineering Design Manual?: You can find the Engineering Design Manual here.

All city projects should be confined to the public right-of-way and/or public easements. Unless prior permission has been granted through an easement or other form of authorization, none of the construction activities should spill over onto your property.

If you believe construction activities are encroaching onto your property, please contact the Engineering Department at 972-547-7475. If you believe the construction activities of a phone, cable, electric or gas company are encroaching onto your property, please contact the Streets Department at 972-547-7649.

4. What can be done about mud, dirt or other debris washing away or trash that is blowing onto my property from a nearby construction site?: Send us an email or call 972-547-7484.

5. Who should I contact about erosion along a creek?: Send us an email or call 972-547-7631.

6. How are design engineers and materials testing firms selected for city projects?: Design engineers and materials testing firms are selected pursuant to the Texas Local Government Code Chapter 2254. Requests for Qualifications (RFQ) for design engineers and materials testing firms are advertised in several ways.

Please refer to the city's Purchasing Department page for the various advertising methods used and a link to the city's Electronic Procurement System. Interested firms should also register with the Purchasing Department for notification of RFQ's.

7. How are general contractors selected for city projects?: Depending on the construction delivery method selected by the City Council for a particular project, either Requests for Qualifications (RFQ) or Request for Proposals (RFP) are advertised according to the Texas Local Government Code Chapter 271 - Subchapter H in several ways.

Please refer to the city's Purchasing Department page for the various advertising methods used and a link to the city's Electronic Procurement System. Interested firms should also register with the Purchasing Department for notification of RFQ's.

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Engineering - Development Engineering

7. My property is encumbered with easements - drainage, water, sanitary sewer, utility, etc. What are my limitations on building in an easement?

1. What are the steps I need to go through to meet the city requirements to develop my property?: See the City of McKinney Planning Department process diagram. Call 972-547-2000 for additional information.

2. How do I obtain record drawings or as-builts from the city?: Record drawings or as-builts for completed construction projects are available through the Records Management Office. File an Open Records Request or phone 972-547-7615.

3. Where can I get a copy of the Engineering Design Manual?: You can find the Engineering Design Manual here.

4. Where can I get a copy of the Stormwater Design Manual?: The Stormwater Design Manual can be found in Section 4 of the McKinney Engineering Design Manual.

5. Where can I get a copy of the standard construction details?: You can find the City of McKinney Standard Details here. In the event an item is not covered in the City of McKinney Standard Details, the most current edition of the North Central Texas Council of Governments (NCTCOG) Standard Specifications for Public Works Construction apply. Contact the Engineering Department at 972-547-7475 for more information.

6. Where can I get more information about development, grading, utility and building permits specifically related to development projects?: Email Contact-Engineering@McKinneyTexas.org or call 972-547-2633.

No building or structures, including underground swimming pools, structural retaining walls, etc., are allowed within an easement. Typically fences constructed with wood or other approved materials are allowed to be constructed in an easement.

Questions? Email Contact-Inspections@McKinneyTexas.org or call 972-547-7400.

8. Can I build a retaining wall along my property and fill my yard to make it level?

In general, as long as the drainage on adjacent properties is not adversely impacted, you may build a retaining wall along a property line.

Contact Building Inspections for permit information.

Contact Engineering at 972-547-7475 for additional information regarding drainage impacts.

9. Where can I get answers regarding repair of the sidewalk along the street?: Contact the Public Works Streets Department at 972-547-7350.

10. Where can I get answers to questions related to storm sewers and other drainage system components?

For questions or to request maintenance of existing systems, please contact the Streets Department at 972-547-7350.

For questions related to drainage or storm water quality issues, please contact the Stormwater Department at 972-547-7579.

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Engineering - Drainage & Sediment

1. How are projects prioritized and chosen?: Every potential project is evaluated by several parameters including stormwater capacity, channel stability, maintenance access and economics. The projects are then prioritized and scheduled in order of priority.

2. How is a project evaluated?: Contact Daniel Still, Drainage Engineer at (972) 547-7631 to schedule an appointment and have the project evaluated.

3. How are these projects funded?: These projects are funded by the Surface Drainage Utility System (SDUS) fee of $4 per month and is included on residential water bills.

4. What kinds of projects does the Street Department’s drainage crew do?: The Street Department’s drainage crew usually handles two project types: flood prevention and streambank stabilization. On a streambank stabilization project, erosion is mitigated by several methods – installation of gabion structures, bioengineering measures (plants), rock rip rap, etc.

Flood prevention usually involves unclogging ditches or inlets after heavy rainfalls.

5. Will I need to provide any easements if improvements are done on my property?: It depends on the complexity of the project. Many times permission from the property owner is all that is needed to do work on property. Other times, an easement is needed to do the work.

6. Will trees be removed?: City staff will follow the tree protection ordinance and make sure that no protected tree species will be removed. Small brush and dead trees will usually be removed from the project site.

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Engineering - Griffin Pine

1. When is construction expected to start and how long is construction expected to last?: We anticipate that the design of the planned improvements will be completed by the end of 2020. Once design is completed, the project must be publicly bid for construction and ultimately awarded by city council. This bid and award process can take between 8-12 weeks. Construction is estimated to begin in March 2021 and is estimated to take 9 months to complete.

2. Will I have access to my driveway during construction?: Construction of the improvements will be phased to minimize impacts along the street as much as feasibly possible. The contractor will be required to provide local access to the street at all times during construction of the project. A suitable all-weather material will be provided in areas that street paving is removed and prior to construction of the new street pavement. There may be isolated occurrences where the contractor will need to restrict access to driveways while installing underground utilities or repaving driveways. These isolated occurrences will be coordinated with property owners during construction. Please be aware that on-street parking may not be permitted during construction to ensure that there is sufficient space for local traffic and emergency vehicles.

3. Why is sidewalk only being provided on one side of the street?: A 4-foot sidewalk is being provided only on one side of the street based on the very narrow right-of-way and in order to eliminate the need for additional right-of-way to be purchased by the City. Because of the residential context of these streets, a single sidewalk will provide a designated/continuous pedestrian route to surrounding streets. The location of the sidewalk depicted in the concept plan was determined based on connection to other sidewalk facilities and reducing impacts to adjacent properties.

4. I have trees located in or near the street/public right-of-way. Will they be removed during construction?: Both streets were reviewed by the City of McKinney Arborist and have taken into account the location, size, and species of trees along Griffin Street and Pine Street in relation to the concept plan provided. This is very important since the root system and ability to withstand nearby construction for trees varies. The concept plan designates trees in the street/public right-of-way that will need to be removed during construction. Although we have made every attempt to minimize impacts to trees, in some cases it was not feasible in order to accommodate the proposed street and sidewalk. In the instance tree roots (for trees to remain) are impacted during construction, the contractor will be required to have certified personnel ensure that any required root pruning or treatments are done properly to ensure the long-term health of the tree.

5. Will street lighting be provided as part of this project?: Street lights will not be included in the planned improvements. Existing street lights located on power poles will remain.

6. Why are portions of Griffin Street less than 26-feet in width?: The existing street/public right-of-way width on Griffin Street is only 35-40 feet compared to Pine Street which has a 50 foot wide right-of-way. In order to reduce impacts to adjacent properties, portions of Griffin Street have been proposed to be reduced from the city’s typical 26-foot wide pavement to 22-feet wide. This width still provides the ability for on-street parking on one side of the street and allows safe passing of other vehicles. A similar approach was taken previously along Cole Street where a narrow roadway was provided between Cedar Street and College Street. Although the current city standard for residential streets is 26-feet in width, a variance is considered in historical neighborhoods.

7. Will the street be concrete or asphalt?: The design of the proposed improvements will provide options for both concrete and asphalt. For either option, the roadway will include concrete curbs and underground storm drainage. A summary of some considerations of each is provided below. For either option, the pavement will be designed to ensure a long serviceable life before repaving is required in the future. A determination of pavement material will be made by the Engineering Department at a later date.

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Engineering - Healthy Creeks and Lakes

1. How are projects prioritized and chosen?: Every potential project is evaluated by several parameters including stormwater capacity, channel stability, maintenance access and economics. The projects are then prioritized and scheduled in order of priority.

2. How is a project evaluated?: Contact Assistant Director of Engineering, Michael Hebert, at 972-547-7424 to schedule an appointment and have the project evaluated.

3. How are these projects funded?: These projects are funded by the Surface Drainage Utility System (SDUS) fee of $4 per month on residential water bills.

4. What kinds of projects does the Street Department’s drainage crew address?: The Street Department’s drainage crew usually handles two project types: flood prevention and streambank stabilization. On a streambank stabilization project, erosion is mitigated by several methods – installation of gabion structures, bioengineering measures (plants), rock rip rap, etc.

Flood prevention usually involves unclogging ditches or inlets after heavy rainfalls.

5. Will I need to provide easements if improvements are made on my property?: It depends on the complexity of the project. Many times permission from the property owner is all that is needed to do work on a property; other times an easement is needed to do the work.

6. Will trees be removed?: City staff will follow the tree protection ordinance and make sure that no protected tree species will be removed. Small brush and dead trees will usually be removed from the project site.

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Engineering - Standard Details Update

2. When will the updated McKinney Standard Details become effective?

1. Where can I get a copy of the updated McKinney Standard Details: View the updated Standard Details, effective January 21, 2019.

In accordance with Section 142-130 of the City of McKinney, Texas Code of Ordinances, changes to engineering rules, regulations, standards and specifications must be filed with the City Secretary at least 30 days before they shall become effective.

The updated McKinney Standard Details will be published in the office of the City Secretary by December 21, 2018, and are effective on January 21, 2019.

3. Is a summary of changes available?: Because of the comprehensive nature of this update, a summary of changes is not available.

4. Who can I contact if I have questions about the McKinney Standard Details update?: If you have questions, call the Engineering main office at 972-547-7475, or contact Engineering by email.

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Engineering - Stormwater

2. Who regulates stormwater runoff?

1. What is stormwater runoff?: Stormwater runoff is rainwater that “runs off” across land instead of seeping into the ground. This runoff usually flows into the nearest stream, creek, river or lake. Stormwater runoff is not treated in any way before it reaches the nearest surface water body.

.The United States Environmental Protection Agency (EPA) regulates stormwater runoff through the National Pollutant Discharge Elimination System (NPDES.) The EPA authorized the Texas Commission on Environmental Quality (TCEQ) to implement the NPDES Stormwater Permitting Program in the state of Texas, making TCEQ responsible for issuing permits and performing compliance and enforcement activities within the state.

The City of McKinney is a part of the Phase II MS4 program. This requires the city to develop a comprehensive stormwater management program that will eliminate illicit discharges to the storm sewer system and reduce pollutants in stormwater runoff.

Learn more about the State of Texas Phase II Program.

3. Why all the fuss about stormwater?: Runoff can occur every time it rains. When stormwater runoff enters the storm sewer, it can carry with it a variety of pollutants from the urban environment including petroleum products, pesticides, detergents and other harmful chemicals. This pollution can harm aquatic ecosystems and kill fish, shellfish and vegetation.

4. Stormwater pollution only affects streams and creeks. Why should I care?

The streams and creeks in McKinney feed into larger rivers, lakes and eventually into the ocean. If you enjoy using these water bodies for swimming, boating or fishing, you are impacted by the quality of the water. Polluted bodies of water may be closed to recreational activity due to health and safety concerns.
If you live near a creek, sediment, erosion and debris in the creek can cause flooding that can impact your life and property. Water heavily polluted with chemicals and trash from land can threaten home and property.
We all need to drink water to survive, and our creeks and streams discharge directly into the lakes from which we get our drinking water. Pollutants in the water require extra treatment, which can lead to higher costs for water treatment and higher water bills. Polluted water affects everyone.

5. Into what water bodies does the stormwater from the McKinney storm system discharge?: Depending on which watershed you are in, stormwater from McKinney’s Municipal Separate Storm Sewer System (MS4) discharges into Lake Ray Hubbard or Lake Lavon.

6. Why is there a marker on our storm drains?

The storm drain inlets in your neighborhood have been marked with a special reminder to everyone that what goes down that inlet will eventually end up in Lake Ray Hubbard or Lake Lavon.

If your neighborhood storm drain inlets have not been marked, please let us know! Email Stormwater Management or call us at 972-547-7579.

7. Where can I find McKinney’s requirements related to stormwater management?: Visit the Stormwater page for more information.

8. Are there any charges or fees associated with the storm drain system?: The City of McKinney charges a Stormwater Utility Fee to help cover the cost of storm sewer system maintenance. For more information about this fee, visit the Water Billing website, or call 972-547-7550.

9. Who clears clogged storm drains?: The storm sewer system is maintained by the Public Works department. If you are concerned that an inlet in your neighborhood is clogged, please call at 972-547-7350.

10. Why shouldn't yard trimmings and soil go into the storm drain? Doesn't rain wash the same kind of material into the creek anyway?

When organic materials such as yard trimmings and leaves break down in a lake or stream, the decomposition process uses oxygen from the water. In a natural creek system, the amount of organics introduced into the water is limited to the leaves of plants and trees in the immediate creekside. Due to this limitation, a natural creek can easily balance itself, and the leaves and debris that make it to the creek have a minimal impact on the ecosystem.

In an urban setting, large quantities of organic debris can be flushed through the storm drains and into the creek. These excessive amounts of organic material can easily overwhelm the creek's ability to buffer itself against the depletion of oxygen that occurs when those materials decompose, which can harm or even kill fish and other wildlife that depend on the oxygen in the water for survival.

Additionally, large quantities of yard waste can potentially clog the storm inlet, which could cause flooding in the street or neighborhood. Storm drains are for rainwater only, and should not be used to dispose of anything other than stormwater.

11. Why isn't stormwater treated before it goes into a creek?

Some older sewer systems use a Combined Sewer System, which blends stormwater runoff with municipal sewage. Stormwater reaching the sewer system flows to a treatment plant and is treated along with sewage. There are serious risks with this system because combined sewers can handle only small rain events. Flash floods, which happen frequently in Texas, can quickly overwhelm this type of system, resulting in sanitary sewer overflows, which are messy, smelly and detrimental to lakes and streams. This can also be a health hazard since untreated sewage can transmit disease.

To prevent this, the City of McKinney, like most cities in North Texas, uses a Municipal Separate Storm Sewer System, which separates stormwater from sewage and conveys stormwater runoff directly to creeks and lakes. This type of system vastly cuts down the risk of sanitary sewer overflows and directs stormwater as efficiently as possible out of our streets and away from homes and buildings.

Learn more about separate storm sewer systems and why they are a better solution for stormwater than directing it to a treatment plant

12. What do I do if I see someone dumping something other than rainwater down a storm drain?: Email us or call at 972-547-7475

13. If I make a complaint, will my name and address be kept confidential?: Yes.

14. There is mud on the street in my neighborhood. What can the city do about it?: Call Public Works at 972-547-7350 or if the violation appears to be construction-related, contact city Erosion Control Inspectors at 972-547-7484. City Public Works staff and Erosion Control Inspectors will deal with the violation.

15. There is erosion and poor drainage in the creek near my house. What can the city do about it?: Email our Drainage Engineer or call 972-547-7631.

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Engineering - Water and Wastewater Engineering

5. Where can I get answers to issues related to power companies and their electric systems?

1. Where can I get a copy of construction plans and record drawings for existing water and sanitary sewer systems?: Fill out an Open Records Request form. Or contact the department directly by email or call 972-547-7591.

2. When will the city extend water and sanitary sewer service to my property?: Most water main and sanitary sewer main extensions are installed by developers as a part of their development projects. To discuss a specific request, email Engineering at 972-547-7475.

3. Where can I get a copy of the Utility Design Manual?: The Water and Wastewater Design Manual is Section 5 of the Engineering Design Manual.

4. How can I find the sewer cleanout for my service line?: Please contact the Public Works Department 972-547-7360 for assistance locating your cleanout.

For assistance with power companies, electric systems, power outages, etc., please contact your Retail Electric Provider or the utility company that delivers power to your home:

Oncor Electric: 1-888-313-6862 or 1-888-313-4747
CoServ Electric: 1-800-274-4014
Grayson County Electric Cooperative (GCEC): 1-800-967-5235

6. I want to dig in my yard. What do I need to do?

If digging more than 6 inches, you will need to contact Building Inspections at 972-547-7400 to see if any permits are necessary.
You should also always call the national "Call Before You Dig 1-800-DIGTESS" hotline whenever digging more than 16 inches deep. State law requires having underground lines located before digging 16 inches or deeper.

It is necessary to contact 1-800-DIGTESS or Texas 811 at least 48 hours in advance of digging to request that service wires and lines be located. Digging without calling can lead to severe consequences including harm to those who dig, costly damages to underground infrastructure and utility service disruptions. For more information about Texas 811, visit Call811.com.

7. What is the process to switch my sewer service from a septic tank to the city sanitary sewer line?: Email Engineering or call 972-547-7475 to determine if a sanitary sewer main is available to serve your property and to discuss the process and responsibilities.

8. How are design engineers and materials testing firms selected for city projects?: Design engineers and materials testing firms are selected pursuant to the Texas Local Government Code Chapter 2254. Requests for Qualifications (RFQ) for design engineers and materials testing firms are advertised in several ways.

Please refer to the city's Purchasing Department page for the various advertising methods used and a link to the city's Electronic Procurement System. Interested firms should also register with the Purchasing Department for notification of RFQ's.

9. How are general contractors selected for city projects?: Depending on the construction delivery method selected by the City Council for a particular project, either Requests for Qualifications (RFQ) or Requests for Proposals (RFP) are advertised according to the Texas Local Government Code Chapter 271 - Subchapter H in several ways.

Please refer to the city's Purchasing Department page for the various advertising methods used and a link to the city's Electronic Procurement System. Interested firms should also register with the Purchasing Department for notification of RFQ's.

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Environmental Education

1. What plants do you recommend for my landscape?: Visit the Central Texas SmartScape website or the Collin County Master Gardeners website for a list of plants that do well in our area.

2. How do I report someone who is littering?: Visit the Don't Mess with Texas website Report a Litterer page, enter details and send.

3. How do I adopt a park?: The McKinney Adopt-a-Park program is a joint effort between the city's Environmental Education Department and the Parks and Recreation Department. Its purpose is to reduce litter and save operational costs by partnering with community groups to clean up city parks.

4. How do I find out about sustainability classes and events offered to the community?: The schedule for upcoming Green Seminars and events is featured in the events section.

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Fire

2. How can I get a copy of an EMS (ambulance) report?

1. How can I get a copy of a fire report?: You may obtain a copy of a fire report by filing an open records request. You may file the request in person at 222 N. Tennessee Street, fax the request to 972-547-7617 or via email. Office hours are 8 a.m. to 5 p.m., Monday - Friday.

To obtain a copy of an EMS report, the actual patient, legal guardian or individual having power of attorney must contact the Fire Administration Office. If you are not the individual listed on the report being requested, you must have a properly executed medical records authorization form. Valid identification must be presented to the Fire Administration Office.

For additional information, please call 972-547-2850, Email or visit the Fire Administration Offices at 2200 Taylor Burk Dr. Office hours are 8 a.m. to 5 p.m., Monday through Friday.

3. How do I pay my ambulance (EMS) bill?: You can pay your ambulance bill using the City of McKinney Ambulance Payment Portal
.

4. Who do I contact with questions regarding an ambulance (EMS) bill?: The city's third-party billing company is Change Healthcare. On the Change Healthcare website, you can update your insurance or address, view your account or send a message to the billing office. You can also call them from 7 a.m. to 6 p.m. Monday through Friday at 855-626-9660.

5. How can I schedule the use of a community room?

We have two community rooms available for public use. To schedule a community room, please review the usage policy, complete the room use contract (fillable DOC) and return via fax to 972-547-2858 or as an attachment via email.

Fire Station 5, at 660 Virginia Parkway, has a community room that seats up to 25 people with tables and chairs.
Fire Station 7, at 861 S. Independence Pkwy., has a community room that seats up to 50 people with tables and chairs.

A $100 deposit is required and will be returned after your event provided no damage has been done to the room or contents. The $100 deposit may be made when you pick up the room key from Fire Administration, located at 2200 Taylor-Burk Dr. For additional information please email or call 972-547-2850.

6. Can I have a birthday party at a fire station?: No. birthday parties are not allowed at the fire stations. We would be happy to assist you with scheduling a tour before or after a party by contacting Fire and Life Safety by email or phone at 972-547-2893.

7. How do I request a tour?: Fire station tours can be arranged by filling out this form.

8. How can I request a McTown Klownz show?: You can request a clown show by contacting the Fire and Life Safety Division at 972-547-2850 or by Email.

9. Can I get a fire engine to visit my child's school?: Fire engine visits can be arranged through a school district employee, either from an administrator or a teacher.

10. Will the Fire Department accept torn or tattered flags?: There are depositories at all fire stations and fire administration locations for torn or tattered flags. Fire Stations location Map

11. Where can I get my blood pressure checked?

You blood pressure can be checked free of charge at any of the McKinney Fire Department locations. There is a blood pressure machine in the lobby of Central Fire Station located at 301 North McDonald Street, as well.

Fire Stations Location Map

12. Can I take CPR and first aid lessons at the Fire Department?: Currently, the McKinney Fire Department is not offering CPR or first aid lessons due to budget restrictions. Please contact your local Red Cross for this training.
Red Cross

13. Can I buy trash or recycle bags at the fire stations?: No, trash and recycle bags are not available from the city.

14. Where can I get a free smoke alarm?: The McKinney Fire Department no longer provides free smoke alarms, but other organizations do.
View more information about free smoke alarms

15. How do I schedule an inspection for a foster home?: Inspections for foster homes can be scheduled by contacting the Fire Marshal’s Office at 972-547-2850 or by Email.

16. How do I make a complaint about a fire hazard?: Fire hazard complaints can be made to our Fire Marshal’s Office by email or by calling 972-547-2850.

17. How can I relay a compliment or complaint concerning the Fire Department?: Compliments or complaints can be directed to the Fire Administration Office at 972-547-2850 or visit our offices at 2200 Taylor Burk Dr., from 8 a.m. to 5 p.m., Monday through Friday.

18. How do I dispose of unused medication?: Visit our Defend your Drains webpage for information about the proper disposal of medications.
FDA website

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Fire - Community Risk Reduction

1. What is a fire inspection?: The best way to prevent a fire is to prevent them from occurring. Routine fire inspections are one of the most effective ways to do that. The purpose of the inspections is multi-fold. The inspections include identifying and correcting fire code violations and educating business and property owners about the fire code and general fire safety.

2. How can I prepare for the inspection?: The McKinney Fire Marshal's Office has prepared an informational brochure, "Are You Up To Code", that outlines the most common fire code violations. This brochure is design to address the majority of the questions regarding an inspection. A copy of the brochure may be requested by contacting our office and a fire inspector will deliver the brochure and go over any questions you may have.

3. How often will my business or property be inspected?: We strive to inspect all businesses annually, with target hazards semi-annually.

4. How much will the inspection cost?: No fees are assessed for annual and semi-annual inspections.

5. What if I have a question about the inspection and fire code violations?: You can contact the fire inspector who visited your property or call the McKinney Fire Marshal's Office at 972-547-2862

6. How long do I have to correct the fire code violations noted on an inspection?: Once a fire inspector notifies you of a fire code violation, he/she will notify you and issue an inspection report requiring the conditions are corrected immediately. A re-inspection will be scheduled to verify compliance based upon the schedule of the fire inspector. This is typically 10 days to two weeks.

7. Can I schedule a courtesy inspection or fire code consultation?: Yes, as a property or business owner, who may have fire safety concerns about your operation you may schedule an inspection or consultation. Contact our office at 972-547-2862 and ask for a courtesy inspection. We will schedule a convenient time to stop by and address any concerns you may have.

8. When is a Knox Box required?: A Knox Box is required for all new construction provided with a fire protection system and on existing construction undergoing substantial renovation that is provided with a fire protection system. The Fire Marshal may also require a Knox Box on existing construction, should it be necessary due to life saving or fire fighting measures or the property presents specific challenges and hazards. The size, type and location of the Knox Box is determined on a case by case basis dependent upon a review of the specific building and/or occupancy.

We have developed a Knox Box document that can assist you in answering some of the most comment questions.

9. When do I need a permit?: The Fire Marshal's Office issues operational permits and construction permits.

An operational permit allows the business to conduct a specific operation (e.g. high piled storage, hazardous materials).

A construction permit allows the applicant to install or modify a specific fire protection system, storage tank or other system outlined in the fire code. A comprehensive list of permits issued can be obtained by contacting our office.

10. How much does a permit cost?: No fees are currently assessed for the issuance of a permit.

11. How do I get a permit application?: You may contact the Fire Marshal's Office at 972-547-2862 and request an application be emailed, mailed or faxed to you. You may also download an application from our website.

12. How do I schedule an inspection?: A comprehensive guide to scheduling an inspection is available online.

13. When does my fire code permit expire?: Operational permits are valid until the date indicated on the permit. This can range from one to two years. When your permit is nearing expiration, contact the Fire Marshal's Office at 972-547-2862 for instructions on how to renew your specific permit.

14. Why do I need to submit fire protection plans before I can receive inspections from the Building Inspections Department?: In order to assist our customers when certain fire protections systems (i.e. fire alarms, occupant notification, fire sprinkler systems) are required by the fire code, both the Building and Fire departments require that the plans for these systems are submitted, not reviewed, to the Fire Marshal's Office before certain building related inspections can be performed.

The benefit is that the installation of these systems can be coordinated while the construction is ongoing and not during the end of the construction project, which could cause delays in obtaining a Certificate of Occupancy. This also assists in informing the project superintendent of the requirement for these systems.

15. Where is the McKinney Fire Marshal's Office located?: Our physical address is 2200 Taylor Burk Dr.. We are located a quarter mile north of the intersection of Central Expressway / U.S. 75 and University Drive / U.S.380 on the west side. The Collin County Community College and the 380 Towne Center (Target & Lowe's) is located directly to the south of the Public Safety Building.

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Fire - Hiring Process

1. What are the minimum eligibility requirements to test for a position as a firefighter with the McKinney Fire Department?

Must be 18 years of age by the date of hire and possess a high school diploma or GED and at least 30 hours of college credit, with a minimum GPA of 2.0.

Applicants with an honorable discharge from the military as documented on the DD2-14 and who pass the written exam with a minimum passing score of 75% will receive an additional five points for military service.
Neither Basic Firefighter Certification nor EMT / Paramedic Certification are required to apply. Must successfully complete all pre-employment testing. Must obtain valid Texas Class B driver's license within sixty days of hire, possess a good driving record and maintain a good driving record while employed.

2. Where do I find the McKinney Fire Department Personal History Packet?: You can find the Personal History Packet at the following link: McKinney Fire Department Personal History Packet

3. What are the steps in the employment process?

Submit an application.
Take the written entrance exam.
Complete the Personal History Statement.
Take a physical ability test.
Pass the Interview Board.
Pass the background investigation.
Pass a polygraph test.
Pass a psychological evaluation.
Pass a pre-employment physical.

4. Is the McKinney Fire Department hosting or participating in any upcoming job or career fairs?: The McKinney Fire Department does participate in job and career fairs. See this page for a current schedule.

5. Does my experience as a volunteer firefighter improve my chances of employment?: All education, experience and training are considered in the hiring process.

6. How do I contact the McKinney Fire Department recruiting office?: You can contact us by email or phone at 972-547-2850.

7. How many positions do you anticipate hiring in the next 12 months?: The number varies depending on how many resignations and retirements we receive. We do not have a time frame for approval or hiring.

8. May I submit an application for you to keep on file?: We do not keep applications on file.

9. Is there a study guide available for the MFD entrance exam?: MFD does not have a study guide specific to our entrance exam. You may find resources on the internet via search for "Texas firefighter entrance exam study guide."

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Fire - Life Safety

1. Can I have my child’s birthday party at the fire station?: The McKinney Fire Department doesn't schedule parties at the fire stations. However, you are welcome to schedule a tour of the station immediately prior to your party being hosted at another location, such as a nearby park, restaurant or other venue.

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Fire - Self-evaluation - Business

2. What are the most common issues noted by Fire Inspectors?

1. Why should I have an annual evaluation?: The McKinney Fire Code requires that every business receive a fire inspection regularly. These inspections greatly reduce the occurrence of injury and fire in your business.

Following is a list of the items fire inspectors most frequently find during an inspection. Use the list to help you with your self-evaluation.

Portable fire extinguishers that need to be annually inspected by a state-licensed company
Non-operational emergency lighting and exit signs. In most cases a light bulb just needs to be replaced. These can be purchased at most home improvement stores
Extension cords are used instead of a UL-listed surge suppressor
Boxes and other combustibles are stored up to the ceiling or in front of the exit door
Exit door is locked or obstructed during business hours
Address and suite number are not clearly displayed on entry and rear door.
Address and suite number are not displayed on the electrical and gas meters outside
Combustible materials, boxes and other similar items are stored in the mechanical / electrical room in front of the electrical panel

3. What can I do to prevent fires in my business?: Read through these FAQs for preventive measures you can take to keep your business fire-safe.

4. How does the McKinney Fire Department help?: The self-evaluation is designed to educate you and save you time. The McKinney Fire Department can answer any questions you might have, or if you would like a trained and skilled inspector to come out to your business, just ask! You can call us at 972-547- 2860.

5. What are some good-housekeeping tips on how to prevent fires at my business

Remove trash to a covered, locked dumpster away from the building every day
Keep hallways, corridors and aisles clear of storage and clutter
Keep exit doors clear and free of clutter
Ensure that exit signs are illuminated
Remember to turn off small appliances like coffee pots
Do not use electrical extension cords for permanent operations. For heavy-duty equipment, consult an electrician. A store-bought circuit breaker strip plug can be used for minor electrical equipment
Keep all storage 24 inches from ceilings or 18 inches below fire sprinkler equipped areas.
Prohibit smoking in your building
Store combustibles more than 36 inches away from a heat-producing appliance like a water heater
Store combustibles more than 36 inches away from the electrical box
Keep outside brush and weeds away from the building
Dispense flammable and combustible liquids in a properly ventilated area using safety cans or original containers. Always follow proper bonding and grounding procedures
Assign someone to check these things daily and create a maintenance log

6. How can I make the outside of my business more fire-safe?

Make sure fire lanes are clear and marked
Find out if there is a Knox Box on the property, and whether it contains keys to the building
Ensure that the utilities are clearly marked
Check to see that there is a clear pathway away from the building
Make sure street numbers are clear and visible
Ensure that fire hydrants are unobstructed

7. How do I contact the Fire Marshal's office?: Call us at 972-547-2860. We can help explain results of your evaluation and answer any questions you might have.

8. How can I be more prepared for any fire that might happen at my business?

Post your building’s evacuation plan
Know at least two ways out of your work area or building
Conduct regular fire drills
Know where the fire extinguishers are and how to use them
In case of a fire, always use the stairs to exit; do not use elevators
Keep exits clear
Keep hallways, stairways and exits clear of trash, cleaning supplies and other storage
Report locked or blocked exit doors to building owner and the Fire Department
McKinney Fire Department offers classes on Fire Safety in the Workplace and Fire Extinguisher Training. Call the Public Education Division at 972-547-2893 or go to the Fire Department website.

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Fire - Senior Fall Prevention Tips

1. Be aware of uneven surfaces.

Use only throw rugs that have rubber, non-skid backing.
Smooth out wrinkles and folds in carpeting.
Be cautious when walking on driveways, lawns or sidewalks.

2. Clear the way.: Keep stairs and walkways free of electrical cords, shoes, clothing, books, magazines, slippery rugs and other clutter.

3. Exercise regularly.: Exercise builds strength and improves your balance and coordination. Ask your doctor about the best physical exercise for you.

4. Look out for yourself.

See an eye doctor once a year. Poor vision can increase your chances of falling.
Improve the lighting in your home.
Use night lights to light the way between your bedroom and the bathroom.
Always turn on lights before using stairs.

5. Put your best foot forward.: Wear sturdy, well-fitted, low-heeled shoes with non-slip soles. These types of shoes are safer than high heels, thick-soled athletic shoes, stocking feet or bare feet.

6. Take your time.

Get out of chairs slowly.
Sit a moment before you get out of bed
Stand and get your balance before you walk.
Be aware of your surroundings.

7. Tread carefully.

Stairways should be well lit from the top and the bottom.
Have easy to grip, secure handrails along the full length of both sides of the stairs.

8. Wipe up spilled liquids immediately.

Use non-slip mats in the bathtub and on shower floors.
Install grab bars on the wall in the tub or shower and next to the toilet.
Keep your kitchen floor clean and dry.

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Fire - Senior Fire Safety Tips

3. If you smoke, smoke outside.

1. Be kitchen wise.

Wear tight-fitting or short sleeves when cooking.
Use oven mitts to handle hot pots and pans.
Never leave cooking unattended. If a pan of food catches fire, slide a lid over it and turn off the burner.
Don't cook if you are drowsy.

2. Give space heaters space.: Keep them at least 3 feet (1 meter) from anything that can burn, such as curtains, magazines, newspapers, furniture, clothing and yourself! Turn the heater off and unplug all heaters when you leave your home, leave the room or go to bed.

Provide smokers with large, deep ashtrays.
Wet cigarette butts and ashes before throwing them out or bury them in sand.
Never smoke in bed or when you are sleepy or under the influence of alcohol, medications or other intoxicants.

4. Install smoke alarms.

Have smoke alarms installed outside each sleeping area and on every level of your home.
Have someone test your alarms monthly by pushing the test button.
Make sure everyone in your home can hear the smoke alarms.
If someone has a hearing impairment, there are special alarms.

Email the McKinney Fire Department or call 972-547-2893 for more information.

5. Know your local emergency number.: Once you have escaped from a fire, call 911 from a neighbor’s phone or from a cellular phone. Never go back into a burning building.

6. Plan and practice your escape from fire.

If possible, know two ways out of every room in your home.
Make sure windows and doors open easily.
In the event of a fire, get out and stay out.
Dial 911 from a safe location away from your home.

7. Plan your escape around your abilities.: Have a telephone in your bedroom so that you can dial 911 in case you become trapped by smoke or fire.

8. Stop, drop, cover your face and roll.

If your clothing catches fire:

Stop (don’t run) and drop gently to the ground.
Cover your face with your hands.
Roll over and over or back and forth until the fire is out.
Use cool water for 3 to 5 minutes to cool the burn.
Get medical help right away.
If you are unable to seek medical help, dial 911.

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Health Compliance

1. Can I make food in my home and sell it?: No, the Texas Food Establishment rules do not allow food establishment permits to be issued to a kitchen in a private home.

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Historic Preservation

5. What does it mean to be designated?

1. Does every change to my property require a Certificate of Appropriateness?: All proposed changes to the exterior of your property requires consideration by the Preservation Office and are regulated by the city’s Zoning Ordinance. The Zoning Ordinance calls out the use of the Secretary of the Interior's Standards for Rehabilitation. These standards are used to determine the appropriateness of treatments for historic homes. Maintenance to your property is not restricted as long as it does not involve any changes to the structure. Some examples of changes that are subject to city regulations include replacing windows, siding, exterior doors, adding shutters, removing masonry, adding or removing porches, railings, chimneys, removing historic architectural trims, and adding architectural elements not original to the house.

2. What is a historic property?: A historic property is a property that is designated or has been determined eligible for designation at the local, state or federal level. Properties eligible for local historic designation must either be important for representing broad patterns of history, for their association with the life of an historically important person, for conveying high architectural or artistic values or for archeological contributions.

3. How do I research the history of my property?: Places to help you research a historic property in McKinney and vicinity are the Helen Hall Memorial Library, North Texas History Center, Dallas Public Library and Collin County Clerk’s Office. Collections and contact information are available in the Guide to Historic Property Research section of this website.

4. Is my property designated?: The city maintains the McKinney Historic Resource Inventory Survey that lists locally designated historic properties. This includes individually designated properties as well as historic districts. A property does not have to be in a district to be considered a historic property; however the property will not benefit from the overlay protection. You can check whether a property is in either the "H" Overlay District or the Commercial Historic District by accessing the Historic District Map Online or by contacting the City Historic Preservation Office at 972-547-7416.

A property can have numerous types of designations or no designation at all. Not having a designation does not mean the property is not historic.

National Register Property is a historic property which can be a site, building, structure or object significant in American history, architecture, engineering, archeology or culture. These properties can be associated with events that have made significant contributions to broad patterns of history, associated with lives of persons significant in our past, embody distinctive characteristics of a type, period, method of construction, work of a master, etc. or have yielded or be likely to reveal important information about our prehistory or history. (Excerpted from the National Register Bulletin.) National Register Properties may qualify for Federal Income Tax exemptions and Collin County exemptions.

A Recorded Texas Historic Landmark (RTHL) is a State designation. You may get more information by reviewing the State of Texas RTHL booklet. Houses with a RTHL potentially qualify for a Collin County tax exemption.

A City of McKinney Historic Marker is a local designation awarded by the City of McKinney Historic Preservation Advisory Board. The owner of the house submits an application along with a documented history of the house and property. If the house is awarded a marker, then the house may qualify for a tax exemption for city and county property taxes.

6. Is there a requirement that I must restore my property located within the Historic District?: You are not required to restore your property. The property, however, should be maintained so as to not create a hazardous condition which, for public safety, would lead to the demolition of the property. The city does have a "Demolition by Neglect" provision in the Historic Preservation Ordinance. The provision states that no owner of real property that is designated as a landmark or located within a historic district shall permit the property to fall within a serious state of disrepair which would produce a detrimental effect upon the character of the historic district or the property and lead to the demolition of the property.

7. Can the city help me purchase a historic property?: Unfortunately, at this time, there are no programs available.

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Historic Preservation - Certificate of Appropriateness

6. What needs to be included when submitting a Certificate of Appropriateness?

1. What is a Certificate of Appropriateness?: A Certificate of Appropriateness (COA) is a letter which approves proposed exterior architectural changes to buildings located within the city’s "H" Overlay and Commercial Historic Districts. An approved COA is required prior to being able to pull building permits and commencing work. A COA is required for all proposed exterior alterations, new construction and demolition within McKinney’s locally designated historic districts. Painting and routine maintenance do not require a COA. Please check with the Historic Preservation Officer whether or not your project would be considered routine maintenance. Please note that although we do not control whether you paint brick, we recommend that you not do so unless the brick has already been painted. Painting brick shortens the brick’s life expectancy and creates a maintenance issue for a future owner.

2. Is there a fee for a Certificate of Appropriateness?: No.

3. Why is a Certificate of Appropriateness needed?: A Certificate of Appropriateness (COA) assures that your historic landmark property maintains its historic integrity. The qualities that make your property either architecturally or historically notable can only be maintained or enhanced when alterations are made according to universally accepted historic preservation practices.

4. When Is a Certificate of Appropriateness needed?: A Certificate of Appropriateness (COA) is required for all proposed exterior alterations, new construction or demolition made to the exterior faced visible from the street or public right-of-way. If you are performing routine maintenance, a COA is not needed. When replacing or restoring, it is helpful to remember the phrase “like for like.” This means the replacement materials should be as close as possible in design, composition and size to the original materials. You should also read over the guidelines the Secretary of the Interior’s Standards and Illustrated Guidelines for the Rehabilitation of Historic Buildings that apply to your historic structure. Obtaining a COA usually coincides with the need to obtain a building permit. Please check with the Historic Preservation Officer to find out if the project you are undertaking will need a COA and/or a building permit. The Historic Preservation Office does not monitor interior changes or alterations, but strongly encourages property owners to maintain interior historic features. Maintaining historic interiors enhances the historic value of the house.

5. How do I obtain a Certificate of Appropriateness?: The City’s Historic Preservation Office, located in the 221 North Tennessee Street, will determine if a Certificate of Appropriateness is required for your proposed changes. After completing the application, the Historic Preservation Officer will review your application. Additionally, any questions you may have will be answered.

A completed application will include the Certificate of Appropriateness (COA) application and sufficient documentation which describes the project in detail.

Additions or Alterations to Existing Buildings

Site or plot plans, including dimensions of lot and footprint of proposed construction.
Elevation drawings and dimensions of all façades including signs, decks, fences and gates
Types of building materials listed
Photographs of existing conditions. The submitted drawings and written descriptions should explain how the project involves any of the following building elements if applicable:
- Foundations
- Vents, grates, grills
- Walls
- Chimneys
- Porches, steps
- Roof
- Doorways, doors, windows (description of windows if not the same as in the drawings)
- Decorative details

New Construction

Plot or site plans, including dimensions
Elevation drawings and dimensions of all façades including signs, decks, garages, fences and gates
Type of building materials such as wood doors, style and type of windows, type of siding, etc.
Color of materials
Photographs of existing conditions

7. What happens to my application after it is submitted?: Once an application is submitted, the Historic Preservation Office will review. If the proposed work is in conformance with the requirements set forth in the ordinance, the Historic Preservation Office will approve. If the project does not comply with the ordinance, the Historic Preservation Office will either approve the project with conditions, or refer the application to the next available Historic Preservation Advisory Board to approve, approve with conditions or deny the application. Any appeal of the Boards decision is to City Council, and their decision is final. Note: If the project is in the Commercial Historic District the Historic Preservation Office will approve, approve with conditions or deny the application. Appeals are to City Council with their decision being final.

8. May I paint my house any color I want?: Technically, yes. The McKinney Historic Preservation Ordinance does not regulate paint colors inside or out. However, it is strongly recommended that you don’t paint unpainted stucco or masonry (brick or stone). Should you want to remove paint from masonry, the Historic Preservation Office recommends that you not use abrasives, such as sandblasting or any other blasting method, but instead, consider a chemical paint remover.

9. Do I need permission to perform ordinary maintenance?: No, as long as the materials and design are not changed, you do not need permission to paint, make repairs, or replace materials in-kind such as replacing cedar shingles with cedar shingles, wood siding with matching wood siding, etc. You should discuss your proposed plans with the Historic Preservation Officer prior to commencing the repairs to make sure they are repairs and not work that would require a Certificate of Appropriateness and to see if the project might qualify for a tax exemption.

10. Does every change to my property require a Certificate of Appropriateness?: All proposed changes to the exterior of your property requires consideration by the Preservation Office and are regulated by the City’s Zoning Ordinance. The Zoning Ordinance calls out the use of the Secretary of the Interior's Standards for Rehabilitation. These Standards are used to determine the appropriateness of treatments for historic homes. Maintenance to your property is not restricted as long as it does not involve any changes to the structure. Some examples of changes that are subject to city regulations include replacing windows, siding, exterior doors, adding shutters, removing masonry, adding or removing porches, railings, chimneys, removing historic architectural trims, and adding architectural elements not original to the house.

11. May I put an addition on my historic property?: Yes, however, the addition should be located away from public view to preserve the property’s historic streetscape appearance. The Historic Preservation Office requires property owners to meet with the Historic Preservation Officer during the earliest design phase of the project to obtain professional feedback and input on the design. All additions should be compatible with the scale, massing, and architecture of your property and compatible with adjacent properties. The Design Guidelines provide useful information to help property owners design sensitive additions. Additions must comply with the city zoning ordinance and building codes.

12. Where can I receive help designing an addition for my house?: The City Historic Preservation Office publication Design Guidelines is available on the website to provide useful information on appropriate designs and materials to use for your project. In addition, the Historic Preservation Office staff is available by appointment to review preliminary designs. Please contact the Historic Preservation Office at (972)-547-7416 set up a meeting.

13. If I have more questions, whom should I talk to?: Email us at Contact-HistoricPreservation@McKinneyTexas.org or call 972-547-7416

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Historic Preservation - Researching Your Home

1. How do I research the history of my property?: Places to help you research a historic property in McKinney and vicinity are the Helen Hall Memorial Library, North Texas History Center, Dallas Public Library and Collin County Clerk’s Office. Collections and contact information are available in the Guide to Historic Property Research section of this website.

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Homelessness

1. What is the city doing to address the growing issue of homelessness in our community?

We are actively engaged in various efforts to prevent and address homelessness in our community.

We continually evaluate and improve our care system for people experiencing homelessness.
The Coordinated Entry System provides a comprehensive assessment and referral of needs for individuals and families seeking housing and services.
We continually seek out opportunities to increase the supply of affordable housing.
Educate the public on aggressive panhandling and public camping to reduce the negative impacts of homelessness.
Participate in regional programs through the Metro Dallas Homeless Alliance (MDHA).

2. What city resources are being put towards the issue?

We financially support nonprofit organizations whose mission is to provide food and shelter services to those who are homeless or at risk of becoming homeless.
The McKinney Police Department's Community Services Unit engages with our homeless population and helps with referrals for mental health, substance abuse and housing.
We are working with community partners to develop additional affordable housing options, especially for older adults on fixed incomes and persons with disabilities who cannot work.
We've created and expanded several Homeless Services programs.
We've also initiated a “Have a Heart/Give Smart” anti-panhandling information program to discourage residents from giving to individuals panhandling. Our reputation for compassion and generosity has led to a problem with panhandlers who are not homeless and do not reside in McKinney. Through this campaign, we hope to raise awareness of the issue and get resources to where they will do the most good.

3. Is there a homeless shelter within the city limits?

No. There is no homeless shelter in Collin County.

Transitional Housing Program: The Samaritan Inn, 1514 N. McDonald St., operates a transitional housing program for people experiencing homelessness who meet specific criteria.
Overnight Winter Warming Shelter: Emmanuel Labor and the Salvation Army, 600 Wilson Creek Pkwy., operates an overnight warming shelter in winter when the temperature is forecasted to be below 32 degrees.
Cooling Station: The works with the Red Cross and the Salvation Army, 600 Wilson Creek Pkwy., operates a cooling station in the summers when the heat index reaches 100 degrees or more.

4. Why are the homeless allowed to hang out all day in city parks, libraries and around downtown?

Being homeless is not a crime. Resting, standing and sleeping in public areas is not illegal. Homeless people enjoy the same rights and protections as others and are allowed to be in public areas.

Public libraries are open to all residents, including those experiencing homelessness. No library patron is allowed to be disruptive, and disruptive behavior should be reported to library staff.
The activity becomes unlawful if illegal behavior or actions are taken. For example:
Possessing an open container of alcohol
Public urination or defecation
Aggressive panhandling
Other prohibited or illegal activities.

If you observe anyone engaging in illegal behaviors, please call the Police Department’s non-emergency line at 972-547-2700.

5. If camping is prohibited within the city limits on city property, why do I see people sleeping on benches or in their cars?

Resting or sleeping is not illegal. "Camping" is established by the use of camping equipment. Police and code enforcement officers usually give "campers" an opportunity to comply with city ordinance and encourage them to seek community services.

In the case of an established encampment, individuals or groups are given a 72-hour notice to remove their belongings and are provided with community resources information and referrals.

The city’s ultimate goal is to connect those living on the streets or encampments with services, shelter, and housing rather than moving them to other areas.

6. What is the Mayor's Task Force on Homelessness and what is it doing to help the situation?

The Mayor’s Task Force on Homelessness includes members from Collin County, City Council, homeless advocates and service providers, the business community, mental health professionals, and law enforcement. The task force meets quarterly to develop strategies to address homelessness issues.
One strategy seeks to increase accountability for those individuals who refuse services and engage in illegal behaviors. Part of this effort includes a dedicated Community Services team within the McKinney Police Department, which includes a mental health professional.
Another strategy is the “Have a Heart/Give Smart” anti-panhandling program which emphasizes the importance of donating to social service providers within McKinney rather than directly to panhandlers.

7. If the city is investing more in homeless resource programs, why are we seeing an increase in homeless people? Are the city’s efforts attracting more homeless people?

While our homeless population isn't necessarily increasing, it is becoming more visible. Removing homeless encampments increases the visibility of homelessness as former residents look for new places to live.

Factors that may contribute to the homeless population:

Collin County is one of Texas’ most expensive housing markets. In a 2019 survey of those experiencing homelessness, 42% cited the inability to pay for housing as the reason they were homeless.
The formerly incarcerated may choose to become part of the homeless population if they do not have a place to go upon release. The Collin County Jail and the city work to provide resources for the newly released to prevent this outcome.
People who experienced a mental health crisis sometimes join the homeless population aftercare. Medical staff work to provide resources for their patients upon release to prevent this outcome.

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Housing & Community Development

1. What is the Housing and Community Development Mission?: To utilize federal, state and local public funds to enhance quality of life for McKinney residents by providing for social services, affordable housing and economic development. Please visit our program sections to give your more information. Also check out our department brochure for a quick scope of programs and activities.

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Human Resources

10. Are there any conditions that must be met before I can be hired?

1. Should I apply for the job?: In addition to having an interest in the job, please review the job posting to determine if you meet the minimum qualifications for the job.

2. How do I apply for a position?: Apply online through NeoGov.

3. Where do I find the McKinney Fire Department Personal History Packet?: You can find the Personal History Packet at the following link: McKinney Fire Department Personal History Packet

4. How do I apply for Fire Department positions?: View the Fire Department employment page.

5. How do I apply for a Police position?: View the Police Department careers page.

6. Where do I find the Police Physical Testing consent form?: You can find the form here: Consent form

7. How often are jobs updated?: Job postings are updated every Monday by noon.

8. How long do jobs stay available?: Some job advertisements will indicate a specific closing date. Others will state "Currently Open" meaning that the position may close at any time, depending on where the hiring supervisor is in the process.

9. How long does it normally take before I am scheduled for an interview (if selected for an interview)?: On average, it takes two to four weeks for the departments to review and schedule interviews for selected applicants. In some cases, this process may take longer.

Hiring for final applicants will be contingent upon the completion of a successful pre-employment screening. Also, please be aware that if you are made a job offer and accept, you are required to provide acceptable documentation to establish your identity and your eligibility to work (per the Immigration Reform and Control Act).

Please see the last page of the I-9 form for a list of acceptable documents.

11. Are you ADA compliant?: Applicants may request an accommodation, if needed, to complete the employment application process. Requests should be communicated to the Human Resources Department at 972-547-7564 or by writing to:
City of McKinney, Attn: Human Resources Department
P.O. Box 517
McKinney, TX 75070.

12. Are you an equal opportunity employer?: The City of McKinney is an Equal Opportunity Employer (EOE) committed to an alcohol / drug-free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

13. When will you contact me about my application?: Upon receiving your application, the City of McKinney will send you a confirmation email letting you know that we are processing your application. After the initial confirmation email, you can track your application's status by logging into your Neogov profile.

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Library - Cards and Accounts

1. Are there late fees or fines?

The McKinney Public Library System does not charge late fees (or fines) for items overdue after October 1, 2017. An item which becomes overdue will, however, block your account from automatic renewals or further checkouts until the item is returned.
Fees are still charged for lost or damaged items. Also, late fees accrued before October 1, 2017, when the McKinney City Council mandated this change, are still charged to your account.

2. How do I get or renew my library card?

New cards: Library cards are free to all Collin County residents, current City of McKinney employees, and owners of businesses in McKinney.
- Individuals 16 years of age and older may register for a library card by completing a library card application form and by presenting identification and proof of current address.
- Those 15 years of age and younger must be present with their library card-holding parent/legal guardian in order to receive a library card. A juvenile of any age may apply for a library card. The parent/legal guardian is responsible for any materials checked out by the juvenile.
- 16 and 17-year-olds without their own state-issued ID may obtain a card if their parent/guardian has a library card. The parent’s ID may be used for verification of address.
Renewing a card: Library cards must be renewed every four years. To renew your library card, call or come into the library to update your account information. If the library card is past its renewal date the library account will be locked until the information has been updated.
More information about library accounts

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Library - Catalog

2. How do I put a hold on an item?

1. How can I renew my items?

Library materials check out for three weeks and are set to automatically renew up to three times unless they are put on hold by another patron. To see the renewal status of your item, log onto the library catalog and click on “Checked Out" under "Account Summary.” Interlibrary Loans (ILLs), Hot off the Press materials, and items on hold for another patron cannot be renewed.
Note: If your library account is locked due to overdue items, your materials cannot be renewed until the overdue items are returned.

To place a hold on an item in the library catalog, first login to your account using your library card number and password. (Forgot your password? Call us for assistance at 972-547-7323).
Once logged in, type the title or author of the item you wish to place on hold and click “Go.” Once you locate the item in the search results, click on the button below the item that says “Place hold.” Ensure your pickup location is correct and click “Confirm Hold.”

3. What is my password/pin number?

The default password/pin number for your library account will either be the year you were born or the last 4 digits of your library card number.
If those don't work, use this link to reset your password.
If you're still having trouble logging on to your account, please call us at 972-547-7323 .

4. How can I access my reading history?

First, log into your library account through the library’s catalog. Your list of items checked out to your account is under “Your Reading History.”
Under "My Account" on the left navigation, choose "Reading History." You'll see a list of all titles you've checked out. You'll also have an option to delete all the titles on the list or to stop recording your reading history in the future. If you do choose to stop recording, the page will refresh with a link to restart it if you do wish to resume it in the future.

5. How can I suggest a book, eBook, DVD or other material for the library to purchase?

Log into your library account through the library’s catalog.
Under My Account on the left navigation, select “Purchase Suggestions.”
Click “Submit a New Purchase Suggestion Request.”
Fill out the form and submit. Title and item type (book, DVD, etc.) are required, but any other information you can provide will be useful.
The Library is no longer acquiring audiobooks on CD. Instead we invite you to check out downloadable audiobooks on our cloudLibrary platform. Suggestions for eBook and eAudiobook purchases can be made through the cloudLibrary site. More information.
Library staff will consider all purchase suggestions based on our selection criteria to determine if the library is able to add the item to the collection. You will be notified whether your suggestion has been accepted.

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Library - Digital Resources

1. Does the library have access to eBooks and eAudiobooks?

The library offers eBooks and eAudiobooks through the cloudLibrary app.
Information on how to access these can be found on our eBooks and More page.
Staff at mckinneyref@mckinneytexas.org can assist you with eContent questions.

2. How can I suggest an eBook or eAudiobook purchase?

You can suggest purchases of eBooks and eAudiobooks in the cloudLibrary app or on the library’s cloudLibrary website. Making your suggestions directly in cloudLibrary will mean that the item goes on hold for you if the library decides to purchase it.
Please see these instructions.

3. Does the library have fax and scanning services?

Each library has a Document Station that can send faxes as well as scan documents to various formats.
Faxing is $.25 per page.
Faxes cannot be received at the library.
Documents can also be scanned to email, USB, or Google Drive at no cost. Formats include PDF and images files. You can also scan documents into editable Word format.
More scanning/fax information
More information on public computers

4. Does the library offer Internet access and computer programs?

Each library provides access to computers with internet access and commonly used programs. Log on with your McKinney Public Library card number. Day passes are available for anyone without a library card.
All Internet computers offer:
- JJGL: Windows 10 operating system
- Hall: Windows 8.1 operating system - upgrade to Windows 10 forthcoming
- Adobe Reader
- Flash
- USB ports
- Internet access via Internet Explorer, Firefox, and Google Chrome
- JJGL: LibreOffice (Suite of Microsoft-compatible programs such as word processing, spreadsheets, and presentations.)
- Hall: Microsoft Office 2010- upgrade to LibreOffice forthcoming
- RealPlayer, QuickTime Player
- NVDA screen reader for the blind and vision impaired
Both library locations have free WiFi access. The network name at both locations is Library Public, and no password is needed to connect to the WiFi.
Printing from in-house workstations and remote printing is available.
Public Computer Policy
Póliza para Computadoras

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Library - Interlibrary Loans

3. What is not available through interlibrary loans (ILL)?

1. What may be borrowed?: Anything not owned by the McKinney Public Library System may be borrowed if it is owned by another library that will agree to lend it.

2. Who may use the service?: Anyone with a McKinney Public Library card in good standing may request an ILL, although this service is not available to Job Corps students.

The following types of material often are not available through ILL:

Entire volumes or issues of journals and newspapers. Exception: some libraries will lend them in micro-format such as microfiche or microfilm.
Rare or expensive materials
Original manuscripts
Reference works
Books published within the last 12 months

4. How many items may I request?: You may request or have active five items at any one time.

5. How long does it take?: Since the item may come from anywhere in the United States, requests generally take two to three weeks to arrive.

6. How long may I keep the items?

The loan period for all ILLs is 3 weeks, with no renewals. If you need more time, you can request another copy through ILL once the first one has been returned.

Photocopied journal articles are yours to keep.

7. May I renew ILL materials?: The loan period for all ILLs is 3 weeks, with no renewals. If you need more time, you can request another copy through ILL once the first one has been returned.

8. Is there a charge?: Usually, there is no charge for the ILL service. However, some libraries do charge for photocopies or to loan materials. In this case, McKinney library staff will notify you and ask if you are willing to pay the charge before we finalize the request. Also, you are responsible for any fines and/or replacement costs levied by the lending library that you might incur.

9. I’ve lost/damaged an Interlibrary Loan. Can a replacement copy be purchased? If not, how much will it cost?: Please contact McKinney Library staff should this occur. The loaning library decides the amount to pay for an item and if replacements are acceptable.

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Library - Programs

1. What programs does the Library offer?

The library offers programs and special events for children, teens, and adults at both locations.
Programs for Spring, Summer, and Fall seasons are described in brochures in PDF format on the library's website.
The online calendar lists upcoming programs with links for registering for them.

2. How do I register for a program?

First go to the Library Calendar.
Next locate the program you would like to attend.
Click on the program and the click “More details.”
On the right side of the page, click “Register for this event.”
If a program is available, a “Register” button will appear on the left.
Click on “Register” and proceed as a guest and fill out the appropriate information. For more than one attendee, just repeat the process.

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Mosquito Control

1. Can small children apply chemicals to their skin? What is recommended?: The CDC states that precautions should be taken with insect repellent for children of certain ages. Parents with questions or concerns about repellents should consult their family physician. Most doctors can direct you to other resources that explain alternatives to the active ingredients found in most repellents.

2. Does the City of McKinney spray for mosquitoes?: The city will spray for mosquitoes when triggers are met. The triggers for spraying are West Nile Virus positive mosquito samples or one or multiple human cases.

3. How can I find out what cases have been reported?: Please visit the Texas Department of State Health Services West Nile Virus website for information regarding this area.

4. How can I protect myself against mosquito bites?: The Texas Department of State Health Services recommends that screens on doors and windows be in good condition and that you use personal protection. Personal protection includes dressing to minimize exposed skin, wearing insect repellent and avoiding the outdoors during the hours of dawn to dusk (6 a.m. to 9 a.m. or 7 p.m. to 10 p.m.) which is when mosquitoes that have been identified as possibly carrying the disease are out. It also includes identifying areas of your property that may have stagnant water.

5. I see standing water in a drainage easement next to my property. Whom do I call?: Please call the homeowner’s association responsible for maintaining drainage easements, detention or retention areas and all common areas in your neighborhood.

6. I have a creek that backs up to my house. Will mosquitoes breed in the water?: Flowing creeks and waterways generally do not contain mosquito larvae.

7. What can I do to help eliminate mosquitoes from my yard?: At this time, the Texas Department of State Health Services recommends residents not allow water to stagnate. Citizens can help by removing sources of stagnant water on their property. Areas to look include French drains, gutters, old tires, flowerpots, trash containers, swimming pools, bird baths and pet bowls. Citizens may actively treat areas of stagnant water on their property, not including creeks and other protected waterways. Mosquito larvicidal treatments can be purchased at feed stores and home improvement centers.

8. What insect repellents should I use?: The Center for Disease Control (CDC) recommends adults to wear repellent that contains 30 percent of the ingredient DEET to be most effective against the mosquitoes that carry WNV. However, lesser amounts of DEET products may be used with repeat applications during outdoor time periods as specified on the
CDC website.

9. What is the City of McKinney doing about West Nile Virus?: The city treats city-owned areas of stagnant water with a larvicide. This is an integral part of the approach recommended by the CDC in minimizing the number of mosquitoes in our area. The city also conducts a mosquito surveillance program by trapping and testing mosquitoes for West Nile Virus. Mosquitoes are a direct indicator of human illness risk when it comes to West Nile Virus.

10. What precautions should I take when the city does spray?: It is recommended you stay indoors during application, bring pets indoors and refresh outdoor animal water containers the next morning.

11. What should I do if I see a dead bird?: Birds die from many causes. West Nile Virus primarily impacts crows and blue jays. Plastic gloves should be worn and hands washed after disposal. Carcasses may be disposed in your regular collection trash can after it has been placed in a bag and secured.

12. When the city does spray, what area(s) will be sprayed and at what times?: Spraying will occur within one-half to one mile radius of the positive area (mosquito or human case). The application truck will drive streets and alleys of areas noted from 10 p.m. to 6 a.m.

13. Will birds be shipped for testing?: As recommended by the Texas Department of State Health Services the city does not ship birds for testing. Birds are dead end hosts. Efforts are concentrated on mosquito surveillance and testing at this time.

14. Will the City of McKinney treat areas on private property?: No, the City of McKinney may only treat areas that are publicly owned and maintained. Private landowners are responsible for all maintenance on their own property. Areas such as subdivision pools are on private property, typically owned by a development company or a homeowner’s association and may not be treated by the city.

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Municipal Court

4. What is the City of McKinney Municipal Court's mission?

1. Where do I go to court?: All cases are heard at 130 South Chestnut Street in the Municipal Court building. The law requires that you make an appearance either in person or by mail.

2. How long do I have to pay my ticket?: If you got a ticket, you have 20 working days from the date it was issued to enter a plea, pay your fine and costs or set a court date.

3. What does the City of McKinney Municipal Court do?: The McKinney Municipal Court adjudicates Class C misdemeanor violations of local, state and federal laws punishable by fine only; other penalties may be included for certain offenses. This includes traffic, state law, city ordinance, parking and certain civil violations. The court conducts preliminary and pretrial hearings and trials, collects fines and court costs and issues warrants of arrest and search.

To provide timely, impartial and accurate processing of complaints and violations filed with the City of McKinney Municipal Court
To courteously respond to requests for information from the public
To perform responsible collection of assessed fines and fees and efficient docketing of cases for adjudication

5. Bond Refunds: The Municipal Court makes every effort to contact individuals regarding bond refunds. If we are unable to reach you, the money is considered unclaimed property and held by the city for up to one year if the amount is more than $100. For more information, please visit McKinneyTexas.org/UnclaimedProperty.

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Parks - Senior Recreation Center

1. Where is the Senior Recreation Center (SRC) located?: The SRC is located at 1400 South College Street between Eldorado Parkway and Wilson Creek Parkway.

2. What is the senior age requirement for utilizing recreation services at the SRC?: The SRC defines a senior as anyone who has reached 50 years of age and older.

3. Is a membership required to utilize recreation services at the SRC?: Residents and non-resident memberships are available for purchase. Memberships are good for one year from purchase date. A day pass is also available for purchase for $5, per senior customer.

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Parks and Recreation

2. How do the new lightning strike detectors work and where are they located?

1. What are city park hours?: City parks are open one hour before dawn until 11 p.m. Erwin Park is open 7 a.m. to 10 p.m.

The McKinney Parks and Recreation Department has installed lightning strike detectors for seven fields. Each detector has its own weather station and a public address system. A siren will sound if there is lightning in the area.

A lightning indicator is also available on the web page for each of the seven fields. If the rectangle is green, the fields at the park are clear. If the rectangle is red, lightning is in the area. The message will also be shown in words. The widgets refresh every five minutes.

Fields with Lightning Detectors

3. Is alcohol allowed at city parks?

Per city ordinance, alcohol is permitted at certain Parks and Recreation locations. For private events, the organizer must have an alcohol / special event permit and the alcohol has to be served by someone with a TABC license. Acceptable locations include:

Senior Recreation Center
Old Settler’s Recreation Center
Oak Hollow Golf Course
Recreation Center at Towne Lake
Towne Lake Recreation Area
Gabe Nesbitt Community Park (Apex Centre and The Courts included)
Bonnie Wenk Park
McKinney Soccer Complex at Craig Ranch
Al Ruschhaupt Soccer Complex
Old Settler’s Park
Finch Park
Glenn Mitchell Memorial Park

4. Which parks have reservable pavilions?

Reserve the pavilions at Finch, Towne Lake and Erwin Parks through the Recreation Center at Towne Lake by calling 972-547-2690. You can also reserve in person at the Recreation Center at Towne Lake, 2001 S. Central Expressway

You can reserve the pavilions at Old Settler’s Park by calling 972-562-8310 or in person at Old Settler’s Recreation Center, 1201 E. Louisiana Street.

5. Is camping allowed in the city?: Camping is allowed at Erwin Park. Please contact the Recreation Center at Towne Lake at 972-547-2690 to reserve a campsite.

6. Are remote controlled boats allowed in McKinney's parks?: No. Electric or gas powered motor boats are not permitted on any water bodies with City parks.

7. Where can I find a trail map?: To find a trail map, please visit our Parks and Trails page.

8. What are the hours of operation for city splash pads?: Splash pads are open from 8 a.m. to 9 p.m. They usually open sometime in May and close for the fall / winter season sometime in September. This is all dependent upon weather conditions.

9. Can I reserve athletic fields?: The City of McKinney does not reserve any of our fields. We do not allow private (non-sanctioned) teams or leagues on any of our athletic fields.

10. How do I host a special event in a city park?: Please visit the special event permit page and determine whether your event falls within those parameters. If you plan to host it at a city park, you will need Parks and Recreation staff approval. Call Parks and Recreation Admin at 972-547-7480 and you will be directed toward the necessary steps.

11. How can I check field conditions in the event of bad weather?: Please check QuickScores for any field condition updates. If there is a string of bad weather, all fields will most likely be closed.

12. What is allowed while camping at Erwin park?

RVs are prohibited for camping at Erwin Park.
Grills are allowed at park pavilions.
Any fire in a fire pit must be kept contained to the pit.
You can also have a bounce house or inflatable at any city park but Parks and Recreation administration must have a copy of the liability insurance. Any inflatable needs a generator.
Alcohol is prohibited at Erwin Park.

13. Can I host a birthday party at a city park?: Every park pavilion is first come, first served with the exception of pavilions at Finch Park, Erwin park and Towne Lake Park. Rent a pavilion at these parks by calling the Recreation Center at Towne Lake at 972-547-2690. Bounce houses, inflatables and grills are allowed at pavilions. The Parks and Recreation department needs a copy of liability insurance on file for any inflatable that will be setup at a park. The inflatable will also need its own generator for power.

14. How can I volunteer at a city park?: Please contact the McKinney Parks Foundation to inquire about volunteer opportunities at McKinney parks.

15. How can I participate in the design of new parks in McKinney?: Sign up for our e-newsletter to receive citywide notifications and receive Parks and Recreation announcements. This is often how we announce our public surveys and input meetings related to new park designs.

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Parks Construction

1. What is an all abilities playground?: A playground that includes all children of all abilities including those with special needs. The entire playground is wheelchair accessible.

2. Will there be any additional construction at Bonnie Wenk Park once phase 2 is complete?: Bonnie Wenk Park will be complete once phase 2 is open. There may be routine maintenance or updates in the future.

3. Can I reserve a city athletic field?: The City of McKinney does not reserve any of our fields. We do not allow private (non-sanctioned) teams or leagues on any of our athletic fields. The fields at Bonnie Wenk Park will be used strictly for McKinney LaCrosse.

4. How will the new lights at Al Ruschhaupt affect neighboring homes?: The light system that will be installed by MUSCO eliminates glare and light-spill into surrounding areas.The lights will be directed downward, not outwards. MUSCO is a leading sports lighting manufacturer in the country.

5. When will the new lights at Al Ruschhaupt be on?: The field lights will burn from sundown until 9 p.m. Monday - Friday. They may stay on until 10 p.m. on occasion when there are tournaments. The lights will mainly be used for practices.

6. How are the lights controlled at Al Ruschhaupt?: The new lights are controlled on an application that can be operated from a smartphone or tablet.

7. What updates are coming to Finch Park?: In 2020, Finch Park will undergo improvements in accordance with the approved 2010 Master Plan. The first round of construction will include a new hike and bike trail connection, updated basketball, tennis and pickle ball courts, a new pavilion, two new pedestrian bridges and additional parking.

The second phase of construction will yield new playground pods and a new splash pad.

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Performing Arts Center - Filming Permits

1. How far ahead of time do I need to have a permit?: The film permit application must be returned 15 days or more before the date of filming. Exceptions may be made if a valid rationale is shown. A staff member will contact you within 36 hours of receipt to notify of approval or if they have further questions.

2. How much does a film permit cost?: The film permit fee is $25.

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Planning

9. How can I set up a Predevelopment Meeting?

1. What is McKinney's current population?: Please visit our Demographics webpage.

2. Who assigns a street name?: Addresses are assigned by the City of McKinney’s GIS Department after the application has been reviewed by the Development Review Committee. Please contact the GIS Department at 972-547-7599 for additional information.

3. What are the new proposed developments in McKinney?: See the link below to view past and current submittals. This list contains the cases that have been submitted to the Planning Department for review and approval. Planning Case Submittal Page

4. What do I need to do to take down a tree on my property?: Please email the City of McKinney's Planning Department for detailed information regarding the removal of trees.
Construction Tree Permit Form

5. Is my property located within the city limits of McKinney?: You have a couple of options for determining whether or not a property is within the city limits. The first is by checking with Collin County Appraisal District. Once on the website, click on the Property Records search option which gives you the option to search for real property by account numbers, address or owner name. Once you have found the property, open the record and look beneath the owner’s name and mailing address, location and legal description in the information block and look at the taxing entities codes. If the code CMC for McKinney City is included, this means you are within the city limit, thus paying city taxes. Another way you can determine whether or not the property is within the city limits is by using the City of McKinney’s Interactive Land Use Planning Map

6. How can I find out what my property is zoned?: You can determine the zoning of a property by using the City of McKinney’s online Interactive Land Use Planning Map. For more information about the City of McKinney’s zoning districts regulations, please refer to the City of McKinney Zoning Ordinance Chapter 146 Article III - District Regulation. Please call the Planning Department at 972-547-2000 or email if you need additional information regarding zoning.

7. What is the Comprehensive Plan and what does it do?: The City of McKinney’s Comprehensive Plan is a document developed from community input and the leadership of McKinney to guide decision-making for McKinney’s future growth and development. The document is a guide for decision-makers – City Staff, the City’s elected and appointed leadership, McKinney residents and investors in the community – regarding City policies and issues related to land use, transportation, urban design, parks and recreation and infrastructure. The Comprehensive Plan reflects the vision of what McKinney residents want their community to be and how it should be achieved.

8. What is a Pre-Development Meeting and how do I know if I need one?: A pre-development meeting is a meeting scheduled by the Planning Department where representatives from the Fire, Engineering, Planning, Parks and Building Inspection Departments meet with the applicant or developer for a proposed development prior to the formal submittal of development plans. These meetings are meant to provide general information regarding development standards and to help point out any major issues with a proposed development plan prior to making a formal submittal. These meetings are offered free of charge and are encouraged if a developer is new to the City of McKinney, has questions about the development process or has a complex development proposal. These meetings are available to anyone who has questions regarding a development that they’re proposing to construct. If you’re not sure if a pre-development meeting is right for you, please call 972-547-2000 or email for more information

Predevelopment meetings are held:

Wednesdays, 9 a.m. – 12 p.m.
Thursdays, 1:30 - 4: 30 p.m.

To schedule a pre-development meeting, please call 972-547-2000.

10. When can I submit my Development Application to the Planning Department?: View the Planning Application Submittal Schedule and the PD Zoning Application Submittal Schedule

11. What are Impact Fees?: Impact Fees are authorized under Chapter 395 of the Texas Local Government Code and are defined as a charge imposed against new development to pay for the off-site construction or expansion of infrastructure facilities that are necessitated by and benefit the new development. Click here for more information concerning impact fees and for the Online Impact Fee Calculator.

12. Where can I find planning application submittal requirements and checklists?: Please refer to our Forms and Checklist page for submittal requirements, fees and checklists. This page is a quick reference for forms, documents and general information that might be useful to developers, property owners and citizens. View Forms and Checklist Page.

13. What is the Subdivision Platting Process and how long does it take?: The Subdivision Regulations Chapter 142 of Code of Ordinances apply to all property within the corporate limits of the City of McKinney as well as areas outside of the corporate limits of the City, but within the extraterritorial jurisdiction ETJ of the City. The subdivision or platting process can take one month to several months depending on many factors. Please contact the Planning Department at 972-547-2000 or via email for more detailed information.

14. How do I verify if my property has been platted?: Start by checking with Collin County Appraisal District. Once on the website click on the Property Records search option which gives you the option to search for real property by account number, address or owner name. Once you have found the property, open the record and look beneath the owner’s name, mailing address and location, and look at the legal description. If the description includes a subdivision name as well as lot and block, it is likely that the property is platted. If the description includes information such as tracts or abstract, it is likely that the property is not platted. To view the plat or abstract map, you can also click Plat Map or Plat Map Image beneath the Maps and Forms section of the property page. Please contact the Planning Department at 972-547-2000 to verify whether or not your property is platted.

15. What is the Extraterritorial Jurisdiction (ETJ)?: Extraterritorial jurisdiction (ETJ) means all land situated, as classified by V.T.C.A., Local Government Code Chapters 42, 43 and 212, in all directions from the corporate boundary of the city and its extensions, and which is not in conflict with the ETJ of another municipality, or with any duly executed boundary agreement with another incorporated municipality. A city’s ETJ is essentially the area outside a city’s corporate limits but within the ultimate planning area. Generally, it can be thought of as a ring around McKinney which enables the City to regulate subdivision of land, however, it does not allow for zoning regulation.

16. What is the purpose of zoning?: Zoning is the practice of dividing an area into districts within which regulations and requirements uniformly govern the use, placement, spacing and size of land and buildings. Zoning is most often utilized to protect properties from incompatible adjacent land uses and to preserve the “character” of a community.

17. What is a Zoning District?: A Zoning District defines the types of primary and accessory uses that can be developed and what types of development standards will govern that use. Development standards include but are not limited to lot size, lot width, setbacks, heights of structures and buildings, lot coverage and screening.

18. Can I run a business from my home?: Some businesses can be operated out of a home if they do not increase the level of activity in a neighborhood. These businesses are referred to as home occupations. Certain criteria must be satisfied and licensing may be required. A complete listing of criteria is available online in the City of McKinney’s Zoning Ordinance Section 146-133 Home Occupations. Please contact the Planning Department via email or call 972-547-2000 for more information.

19. What is my property zoned if I live in the ETJ?: There are no zoning districts in the ETJ. The city’s zoning authority does not extend to its ETJ. However, Chapter 142 - Subdivision Regulations of the Code of Ordinances do extend to the ETJ. Building permits will be issued by the City of McKinney. More information
Chapter 142 - Subdivision Regulations

20. My property is zoned "PD" - Planned Development District. How can I obtain a copy of the “PD” ordinance or refer to the base zoning description?: You can obtain a copy of the “PD” - Planned Development District Ordinance by using the City of McKinney’s online Interactive Land Use Planning Map. To access the ordinance, activate the Zoning layer and use the identify tool to launch a dialog box that will provide a link to the ordinances. You can also activate the Planned Development District - Base Description layer and use the identify tool to refer to a “PD” - Planned Development District’s base description. Please note that the Planned Development District - Base Description layer is a preliminary reference tool and for exact allowed uses and development regulations, please refer to the “PD” - Planned Development District Ordinances. If you need additional information please email or call the Planning Department at 972-547-2000.

21. How do I find the regulations for the various zoning districts within the City of McKinney?: Refer to Chapter 146 District Regulations.

22. Where can I view copies of the Zoning and Subdivision Regulations?

These regulations are available for view at 221 N. Tennessee Street or by clicking the links below: Chapter 146 Zoning Ordinance

Chapter 142 Subdivision Ordinance

23. What uses are allowed in each zoning district?: In order to determine the uses allowed in each zoning district please refer to the City of McKinney’s Code of Ordinances Chapter 146 Section F4 -Schedule of Uses. This matrix shows which uses are allowed in which districts. Find the use that most closely relates to your use and see if an asterisk is located within the box associated with your zoning district. If the zoning is PD, you cannot find your use, or it does not exist, please contact the Planning Department at 972-547-2000 of via email.

24. How do I change the zoning on my property?: An application for a rezoning request is submitted to the Planning Department. Once the Planning Department has adequately reviewed the case, it goes before the Planning and Zoning Commission for consideration. It is then forwarded to City Council for consideration and action. The City Council is the final approval authority for rezoning requests. Please refer to the Rezoning Request Requirement Checklist for more detailed information, call the Planning Department at 972-547-2000 or email.

25. What is the City's fee for a rezoning request or other planning applications?: Please refer to the Planning Application Fee Schedule
Call the Planning Department at 972-547-2000 or email if you need additional information.

26. What is a Zoning Verification Letter and how do I get one?: A Zoning Verification Letter is a letter drafted by the Planning Department confirming the zoning district on a tract of land within the City limits. This type of letter is useful when trying to ascertain what uses can be placed on a property as well as the property’s setbacks, height limitations, minimum lot sizes and other related information. Zoning Verification Letters are $50.00 and may be applied for through the Citizen Self Service Portal (CSS).

27. How do I measure a setback?: A setback is measured from a lot (property) line to the nearest point of a building or structure using a perpendicular line to the property line. Front property lines are usually the trickiest. Remember to always measure from a lot line and not the back of the curb or sidewalk.

28. How do I contact the Planning and Zoning Commission?: You can contact the Planning and Zoning Commission by email. Planning Staff will then forward your comments to the P&Z Commissioners.

29. What can I do to let the P&Z Commission or City Council know that I am either opposed or supportive of a proposed rezoning request or another planning application?: Citizens are encouraged to attend all public meetings held by the Planning and Zoning Commission (P&Z) and the City Council and complete a “Speaker Request” card before the meeting if they wish to speak at the meeting. When speaking, please be brief, and try not to repeat information already mentioned by a previous speaker. If you cannot attend the public meetings, you may submit a statement in writing to the Planning Department which will be given to the Commission and/or Council. You may also email the Commission or Council with your input. If you wish to formally protest a proposed zoning case as established by Section 146-164 of the Zoning Ordinance, please compete a Zoning Change Written Protest Petition form (see link below) and email or mail to the Planning Department. Zoning Change Written Protest Petition Form

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Planning - Annexations

2. What do I gain from being annexed into the City of McKinney?

1. Why is the City pursuing annexation?: The two main reasons Texas cities annex are to (a) exercise land use authority and (b) exercise taxing authority. A city’s land use authority allows the city to better protect its long-term interests regarding potentially incompatible land uses and to ensure safer, more enduring development projects. Taxing authority is a necessary tool for a city to be able to provide important public services (i.e. police, fire and infrastructure) to its residents.

a. Police protection

b. Fire protection & fire prevention

c. Emergency medical services (ambulance)

d. Street maintenance

e. Parks and recreation facilities accessibility

f. Voting rights and representation on the City’s governing body and various boards and commissions

g. Maintenance of public infrastructure

h. Consistent enforcement of Code and Ordinances making the community safe and comfortable for all residents. These include, but are not limited to, planning and zoning, environmental health, and code enforcement services

i. Protection of natural resources from uncontrolled growth and development; regulation of development in the floodplain, and the effects of development on downstream flooding

j. Extension of City water and sewer infrastructure as development occurs

3. Will being in the city limits affect my property value? Will properties have to be reappraised?: Annexation may affect property values, but specific questions regarding the appraised value of your property may be addressed to the Collin Central Appraisal District at 469-742-9200.

4. My property is currently classified as Agricultural for appraisal purposes per the Collin Central Appraisal District, will I lose this classification because of annexation?: No. Current appraisals recognizing an Agricultural, Timber Harvest, or Wildlife Management exemption will continue after annexation as long as the land continues to be used for the Agricultural, Timber Harvest, or Wildlife Management purposes and such use is not changed by the property owner per the Collin Central Appraisal District. Please note, however, that the classification of land for agricultural purposes is not a function of the city. Specific questions regarding the classification of your property should be directed to the Appraisal District.

5. How will annexation affect my taxes?: A resident living outside the city limits currently pays county tax, school district taxes, and, in some cases, an emergency services district tax. Upon annexation, a city property tax would apply as well. The current city tax rate (as of 2016) is $0.573 per $100 valuation. However, McKinney City Council will consider a new tax rate of $0.540199 at their September 19, 2017 meeting. The Collin Central Appraisal District administers and evaluates property values for taxing purposes. Questions regarding taxing and appraisal values should be directed to the Collin Central Appraisal District at 469-742-9200.

6. Is there a legal time limit within which a city is required to provide services to annexed areas?: Yes, under Chapter 43.056 of the Texas Local Government Code, the city is required to provide most city services (police protection, fire protection, solid waste collection, operation and maintenance of roads and streets, and access to city-owned recreation facilities and parks) immediately upon annexation. The city is also required to prepare a service plan to provide for the extension of municipal services to the area being annexed. The city will strive to provide services levels similar to those the city currently extends to any other similarly situated areas already within the city (based generally on characteristics of topography, land use and population density). In instances where services are deemed to be below an acceptable level of service (“below acceptable” being less than the level of services currently provided to any other similarly situated area already within the city), those services should be provided by the city within 2 ½ years after the effective annexation date, unless it is determined that 2 ½ years is not a reasonable period of time within which to provide services. If services cannot reasonably be provided within 2 ½ years, the city must prepare a plan to provide such services within 4 ½ years with any capital improvements being “substantially complete” by the end of that 4 ½ year time frame.

7. How soon after annexation would solid waste collection service be provided?: The city is required to provide solid waste collection immediately upon annexation. However, if a private waste-collection company presently serves an annexed area, the private service may continue for a period of up to two years after annexation. In order to secure solid waste collection service following annexation, a utility account must be established with the City of McKinney. Cost for solid waste collection is billed on a monthly basis for both residential and commercial customers. Questions regarding solid waste collection should be directed to Utility Billing at 972-547-7550.

8. When would residents see improvement in roads that are annexed? Are all roads, in or adjacent to an area, annexed into the City or are some left in the County?: Right-of-Way maintenance priorities are determined on a city-wide basis taking into consideration factors such as street width, volume of traffic, street conditions, and public safety hazards. Roads and streets are annexed if they fall within the area to be annexed. Roads and streets running along the perimeter of an annexation area are generally annexed.

9. Will I be able to continue the use of my property after annexation? Will my property be "grandfathered"?: As a general rule, any use that lawfully existed prior to annexation can continue after annexation. However, there are a few exceptions for uses such as sexually-oriented businesses, storage of hazardous substances, and the sale of fireworks. Following annexation, a lawful nonconforming (grandfathered) use may not expand without permission from the City. A change of ownership does not affect a grandfathered status.

10. What zoning is placed on my property upon annexation? How does the city rezone property?: As a general rule, when property is annexed into the city through a city-initiated annexation, properties are typically zoned into the AG - Agricultural zoning district. However, the determination of zoning district for involuntarily annexed properties may change over time. After annexation, a property owner may request a rezoning of their property. Additional information concerning the rezoning process is available from the Planning Department at 972-547-2000.

11. Will I be able to keep the animals and livestock I presently have?: Yes. Generally speaking, any lawful pre-existing use of your property for grazing livestock can continue. (See also the answer to Paragraph No. 9, above.) The AG - Agricultural zoning district allows for barns and stables and for keeping private animal stock as well as land for pasturage. Questions regarding animals and livestock should be directed to the Code Enforcement office at 972-547-7440.

12. Will I still be able to burn on my property after annexation?: The City regulates open burning within the city’s corporate limits and the regulations for open burning are found in section 42-56 through 42-68 of the McKinney Code. Any questions regarding open burning should be directed to the McKinney Fire Marshal’s office at 972-547-2850.

13. Will I still be able to hunt on my property after annexation? How will annexation affect my use of firearms?

The discharge of a weapon is governed by Texas Local Government Code 229.003, which generally states that a firearm may be discharged if the following requirements are met:
The discharge of a shotgun, air rifle or pistol, BB gun, or bow and arrow is permissible on a tract of land that is:

1) 10 acres or more in size
2) Annexed after September 1, 1981
3) More than 1,000 feet from a public tract of land accessible by the public, a school, hospital, or commercial day-care facility
4) More than 600 feet from a residential subdivision or multifamily residential complex
5) More than 150 feet from a residence or occupied building located on another property

The discharge of a center fire or rim fire rifle or pistol of any caliber is permissible on a tract of land that is:

1) 50 acres or more in size
2) Annexed after September 1, 1981
3) More than 1,000 feet from a public tract of land accessible by the public, a school, hospital, or commercial day-care facility
4) More than 600 feet from a residential subdivision or multifamily residential complex
5) More than 300 feet from a residence or occupied building located on another property

Furthermore, hunting is not an allowed use in the City of McKinney. See Section F-4, “Schedule of Uses” in Appendix F to Chapter 146, Zoning Regulations, to the McKinney Code.

It is always best to contact the City of McKinney Police Department at 972.547.2700 to seek clarification on the issue of discharging firearms within the City limits.

Texas Local Government Code 299.003

14. What about fireworks?: Use of fireworks will not be permitted, as per the City’s Code of Ordinances.

15. The city has many ordinances - is it possible to get copies of these and a list of services provided by the city?: The city’s website provides a wealth of information regarding city services and regulations. The city’s code of ordinances is also available on Municode.
Municode

16. Do I need a building permit to build on my property or to make repairs to existing structures?: As with other cities, McKinney requires permitting and inspection of construction in order to protect consumers from potential poor construction practices and the health and safety hazards as well as financial issues that could result from substandard construction. In newly annexed areas, minor building maintenance does not require building permits, but new items like re-roofs and new buildings do require permits to ensure the quality of work. No permit is required for fence repair but is required for a new fence. Questions regarding building permits should be directed to the Building Inspections office at 972.547.7400.

17. Would annexation affect existing easements along public roads?: No. Easements acquired by the county and/or the state will remain in effect.

18. Does annexation affect deed restrictions?: No, deed restrictions are not impacted by annexation and would continue to apply in the same manner as they currently apply to property. The city typically does not generally have the authority to enforce deed restrictions unless the city owns property that is subject to the same deed restrictions.

19. Would annexation affect common area ownership? Would private areas remain private after annexation?: No. Private roads, lakes, and designated HOA common areas would remain private after annexation.

20. Where can I find out more about the Local Government Code and Annexations?: More information about the Local Government Code and annexations can be found at the following link: https://statutes.capitol.texas.gov/?link=LG

21. What are some helpful phone numbers?

Emergency - 9-1-1
Police Department (non-emergency) - 972-547-2700
Fire Department (non-emergency) - 972-547-2850
For other numbers, please visit our Staff Directory.

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Planning - Impact Fees

10. What is the general process for updating Impact Fees?

1. The information in these FAQs is adapted from Chapter 395 of the Texas Local Government Code: The information provided herein has been adapted from Chapter 395 of the Texas Local Government Code and serves as a guide to answering general questions about Impact Fees in the City of McKinney.

2. What are Impact Fees?

Impact Fees are authorized under Chapter 395 of the Texas Local Government Code.

Texas Local Government Code defines impact fees as “a charge or assessment imposed by a political subdivision against new development in order to generate revenue for funding or recouping the costs of capital improvements or facility expansions necessitated by and attributable to the new development”

As it relates to Impact Fees, “new development” shall mean the subdivision of land; the construction, reconstruction, redevelopment, conversion, structural, alteration, relocation, or enlargement of any structure; or any use or expansion of the use of land; any of which increases the number of service units.

Impact Fees do not include:

Dedication of land for public parks or payment in lieu of the dedication to serve park needs
Dedication of rights-of-way or easements or construction or dedication of on-site or off-site water distribution, wastewater collection or drainage facilities, or streets, sidewalks, or curbs if the dedication or construction is required by a valid ordinance and is necessitated by and attributable to the new development
Lot or acreage fees to be placed in trust funds for the purpose of reimbursing developers for oversizing or constructing water mains, sewer mains or lines
Other pro rata fees for reimbursement of water or sewer mains or lines extended by the political subdivision

3. Who is authorized to enact or impose Impact Fees?: Political subdivisions may enact or impose impact fees only by complying with Chapter 395 of the Local Government Code.

Impact fees may not be enacted or imposed in the extraterritorial jurisdiction (ETJ) for roadway facilities.

Political subdivisions may enact or impose impact fees within their corporate boundaries or extraterritorial jurisdiction (ETJ) for utility facilities.

4. What are Roadway Impact Fees?: A Roadway Impact Fee is a charge imposed against new development to pay for the off-site construction or expansion of roadway facilities that are necessitated by and benefit the new development. These roadway facilities may be adjacent to the new development or within the same service area as the new development.

Roadway Impact Fees are assessed in proportion to the anticipated traffic generated on roadway facilities by the new development in the service area. In other words, impact fees are assessed as a proportion of the development’s impact on the system.

As it relates to Impact Fees “roadway facilities” shall mean arterial or collector streets or roads that have been designated on an officially adopted roadway plan of the political subdivision, together with all necessary appurtenances. The term includes the political subdivision’s share of costs for roadways and associated improvements designated on the federal or Texas highway system, including local matching funds and costs related to utility line relocation and the establishment of curbs, gutters, sidewalks, drainage appurtenances, and rights-of-way.

5. What are Utility Impact Fees?: A Utility Impact Fee is a charge imposed against new development in order to generate revenue for funding or recouping the costs of capital improvements or facility expansions necessitated by and attributable to the new development.

Utility impact fees help pay the cost of building or expanding facilities in order to provide the adequate service that a new development requires.

6. Who pays Impact Fees?: Any developer who is seeking a building permit for a new development (residential or commercial) that will generate additional use of roadway and/or utility resources will be responsible for paying Roadway Impact Fees.

As it pertains to Impact Fees, “developer” shall mean any person, company, agency, or entity that is undertaking a project. This includes non-profit entities, churches, and individuals subdividing land for family members as well as those whose primary business is developing land or constructing homes or businesses for profit.

Political subdivisions and other governmental entities must pay impact fees imposed under Chapter 395 of the Local Government Code, except school districts are not required to pay impact fees imposed under Chapter 395 of the Local Government Code unless the Board of Trustees of the school district consents to the payment of the fees by entering a contract with the political subdivision that imposes the fees.

7. When must Impact Fees be paid?: For residential and non-residential developments, a building permit will not be issued until any and all impact fees have been paid.

8. What is a "Service Area" for Roadway Impact Fees?: A service area, or roadway benefit area, refers to the area within the corporate boundaries of the political subdivision that will be served by the capital improvements specified in the Roadway Improvements Plan.

For roadway facilities, a service area is limited to an area within the corporate boundaries of the political subdivision and shall not exceed six miles.

For the facilitation of Roadway Impact Fees, the City of McKinney is divided into 13 service areas.

Roadway Impact Fees collected in a Service Area may only be expended in that service area.

9. What is a "Service Area" for Utility Impact Fees?: A service area, or water benefit area, refers to the area within the corporate boundaries or extraterritorial jurisdiction of the political subdivision that will be served by the capital improvements specified in the Capital Improvements Plan.

For storm water, drainage, and flood control facilities, the service area may include all or part of the land within the political subdivision or its extraterritorial jurisdiction, but shall not exceed the area actually served by the storm water, drainage, and flood control facilities designated in the Capital Improvements Plan and shall not extend across watershed boundaries.

For the facilitation of Utility Impact Fees, the City of McKinney identifies its corporate boundaries and extraterritorial jurisdiction as one service area.

Chapter 395 of the Texas Local Government Code mandates that impact fees be reviewed and updated at least every 5 years.

The update of impact fees for Roadway and Utility facilities are determined using Land Use Assumptions and the Capital Improvements Plan.

As mandated by State Law, the updating of impact fees involves three components:

Land Use Assumptions

Capital Improvement Planning

Fee Setting / Adopting the Ordinance - With the final phase of the process, the majority of policy discussion will occur as the City Council should consider actual fee amounts to charge, the phase-in of any fee increases and how credits are calculated.

11. What are Land Use Assumptions?

Land Use Assumptions project growth over a 10-year period. They project population growth by using the number of housing units and non- residential growth by using building square footage and then spatially allocates this growth to designated service areas.

These projections are used in the Capital Improvements Plan to determine the necessary expansions needed to accommodate the increased impacts on infrastructure resulting from new development.

Land Use Assumptions require approval by the Planning and Zoning Commission or other citizens committee following a public hearing.

12. What is a Capital Improvements Plan?: A Capital Improvements Plan is required under Chapter 395 of the Local Government Code and must identify the capital improvements or facility expansions for which impact fees may be assessed.

A capital improvement is defined as water supply, treatment, and distribution facilities; wastewater collection and treatment facilities; storm water, drainage, and flood control facilities; and roadway facilities with a life expectancy of three or more years.

The Capital Improvements Plan for Roadway Impact Fees (known as the Roadway Improvements Plan) identifies and estimates the cost of all roadway improvements projected for each Service Area for a ten-year period.

The Capital Improvements Plan for Utility Impact Fees identifies and estimates the cost of all water and wastewater infrastructure improvements projected for a ten-year period.

The needed improvements identified in the CIP are based on the Land
Use Assumptions for the City Limits and ETJ.

The CIP for Roadway Impact Fees is developed by transportation planning professionals. The CIP for Utility Impact Fees is developed by engineering professionals.

The Capital Improvements Plans are reviewed by the Planning and Zoning Commission or other citizens committee and is adopted by the City Council following a public hearing.

13. What is a Service Unit?: A service unit is a standardized measure of consumption, use, generation, or discharge attributable to an individual unit of development.

A service unit is calculated in accordance with generally accepted engineering and/or planning standards and is based on historical data and trends applicable to the political subdivision in which the individual unit of development is located during the previous ten years.

For roadway impact fees, the basic service unit is a vehicle mile of travel during the afternoon peak hour.

For utility impact fees, the basic service unit is a ¾-inch water meter typically used for a single family detached dwelling.

14. What are Impact Fee Credits?: Any construction of, contributions to, or dedications of off-site roadway facilities agreed to or required by a political subdivision as a condition of development approval shall be credited against roadway facilities impact fees otherwise due from the development.

Any construction or dedication of a water or wastewater facility that includes lines which are greater than twelve inches (12”) in diameter and similar lines which serve solely the new development and which are on the Impact Fee Capital Improvements Plan shall be credited against utility impact fees otherwise due from the development.

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Planning - Tax Increment Reinvestment Zones

3. How many TIRZs does the City of McKinney have?

1. What is a Tax Increment Reinvestment Zone (TIRZ): A Tax Increment Reinvestment Zone (TIRZ) is an economic development tool that captures the projected increase in tax revenue that is created by development within a defined area and reinvests those funds into public improvements and development projects that benefit the zone.

2. How does a TIRZ work?: A base value is determined by the existing taxable value of real property within the TIRZ at the time the TIRZ is created. The taxing entities (i.e. the city, county and school district) continue to receive the base year value of the property taxes throughout the life of the 30-year zone. The increment, the portion of incremental increase in real property tax revenue above the base year resulting from increases in taxable value of property, is captured for the TIRZ.

The City of McKinney currently has two TIRZ areas.

TIRZ 1

TIRZ 1 relates to the Downtown McKinney area. See the TIRZ 1 area map
Learn more about TIRZ 1
Find out about the TIRZ 1 Board

TIRZ 2

TIRZ 2 centers around the McKinney National Airport. See the TIRZ 2 area map
Learn more about TIRZ 2
Find out about the TIRZ 2 Board

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Police

1. How do I get a copy of my criminal record?: You may request a criminal history record check through the Texas Department of Public Safety.

2. How do I get a copy of a Police report?: You will need to submit an Open Records Request. The form can be submitted in person, via the website, via e-mail, or fax. More information

3. How do I request a background check?: The McKinney Police Department does provide background check services. A request can be made in person at the McKinney Police Department. You will need your current driver's license or ID card.

4. When is the Police Records Section open?: Access to the Police Records Section is through the main lobby, Monday - Friday, 8 a.m. to 5 p.m.

5. How do I inquire about a traffic citation?: The Municipal Court can answer most questions surrounding a traffic citation. They can be reached at (972) 547-7676.

6. When is it legal to operate a lawn mower or other power equipment?: Lawn mowers or other power equipment may be operated within the City of McKinney from 7 a.m. until 10 p.m. This excludes construction equipment, which can be operated between the hours of 6 a.m. and 9 p.m. See specific ordinances for details.

7. What do I do about noisy neighbors or too loud music?: Call the Police Department at 972-547-2700 and give them the address to where the noise is coming from. You can remain anonymous if you desire. If the noise is threatening or indicates violence, call 911.

8. How do I request crime statistics for a neighborhood or apartment complex?: You will need to submit a request (see police report request above). Please include the date range of the information you request.

9. How can I contest a parking violation?: The Municipal Court can answer most questions surrounding a parking violation. They can be reached at 972-547-7676.

10. Open Carry Texas: The Open Carry law allows a license holder to "open carry" a holstered handgun or firearm, though gun laws are complex. We encourage residents to determine whether gun laws allow a person to openly carry a firearm at a particular location. To learn more about Open Carry, visit the Texas Department of Public Safety website.

For additional questions, contact the McKinney Police Department at 972-547-2700.

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Police - Alarm Permits

2. What happens if I operate an alarm system without a valid permit?

1. Why do I need an alarm permit?: An alarm permit is required by City of McKinney Ordinance for any alarm system that emits or transmits a remote audible, visual or electronic signal indicating an alarm condition and intended to summon law enforcement response.

Under City of McKinney Ordinance 2018-03-024 Sec. 10-21, “A person commits an offense if he operates, or causes to be operated an alarm system without a valid permit issued by the Chief. An alarm permit is not valid if it has been denied or revoked, has not been renewed, or has expired."

Section 10-41 – Violations; penalty. “A person who violates a provision of this article is guilty of a separate offense for each day or portion of a day during which the violation is committed, continued or permitted, and each offense is punishable by a fine not to exceed $500 as follows:

A minimum fine of $200 for the first conviction
A minimum fine of $250 for the second through fifth conviction
A minimum fine of $400 for each conviction after the fifth conviction."

3. What is a monitored alarm system?: Monitoring is the process by which a monitoring company receives signals from an alarm system and relays an alarm dispatch request to the municipality for the purpose of summoning law enforcement to the alarm site.

4. How much will I be charged for a false alarm?: See City of McKinney Ordinance 2018-03-024, Section 10-24 for fees related to false alarms.

5. How can I appeal a false alarm fee?: See City of McKinney Ordinance 2018-03-024, Section 10-33 – Appeal from penalty fee, denial or revocation of a permit.

6. What is a keyholder and who should be listed?: A keyholder / responder is an individual capable of reaching the alarm site within 45 minutes and having access to the alarm site, the code to the alarm system and the authority to approve repairs to the alarm system.

7. What should I put in the “Other Information” category and why?: Please include information that would be important for law enforcement to know when they respond to the alarm site, such as weapons, pets, security cameras, special needs residents, etc., on the premises.

8. Are alarm permits transferrable?: No. An alarm permit is nontransferable. If you move, you will need to get an alarm permit for the new alarm location.

9. How do I update my contact information?: You may login to your alarm permit account online and make changes to your account. Changes can also be made by coming to the McKinney Police Department in person.

10. How do I cancel my alarm permit?: A request to cancel must be done in writing. You may cancel by sending an email to the Police Department. You may also come to the Police Department in person or mail a request to the McKinney Police Department Alarm Unit at 2200 Taylor Burk Dr., McKinney, TX 75071.

11. Does the City of McKinney Provide Home Security Inspections?: No, the McKinney Police Department does not provide home security inspections.

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Police - Employment

6. What if I'm a certified officer from another state, will I need to attend the academy?

1. How do I apply for a police officer position?: We post all testing announcements on our website. At the time applications are being accepted there will be an application link available, otherwise it will state we are not hiring at that time, and a job interest link will be available to complete and then you'll be notified of upcoming test dates.

2. How long does the hiring process take?: The length of the process is dependent on many factors, but generally it takes three to four months to complete processing for all applicants.

3. What if I am not certified? Can I still apply?: Absolutely. We hire both certified and non-certified. Those non-certified candidates will be placed in an academy to acquire certification.

4. Do I have to pay for the academy? Will I get paid while attending the academy?: We will pay the academy tuition, provide you with all the necessary gear and equipment and also pay you during the academy. If you are non-certified while attending the academy once you graduate, you will receive an increase in pay, moving from Recruit pay to Officer Step 1 pay. On each annual anniversary date, you move up one step in the pay scale.

5. If I'm a Texas certified officer, do you have a lateral entry program?: Yes. You would still complete all the steps in our hiring selection process. However, if you have a current certification from another Texas agency, you would bypass the academy and enter directly into our Recruit Training Academy to familiarize yourself with our policies, procedures and paperwork etc., and then move on to the field training program. You may be eligible to begin employment at a higher step in the pay scale, based on your years of service. Please find our step pay plan under the Salary & Benefits tab.

You are still required to complete all the steps in the hiring selection process, however you may be eligible for our lateral program which allows you to come in at a higher step in the pay scale, based on years of full-time law enforcement experience. Each candidate will also be evaluated on a case-by-case basis of whether you can bypass the academy and attend our lateral Supplemental Peace Officer Course to challenge the state exam and receive in-house training or if it is necessary to attend an academy in which we pay for.

7. As an out-of-state applicant, how many trips will I need to make to complete the hiring process?: Generally a total of two trips would be required, however, with other variables that must be considered, we can't guarantee it can all be scheduled within two trips, but we try our best.

8. If I'm hired, how long is the academy and other training?: The academy is approximately six months long. Once recruits have graduated the academy they are placed in the MPD Recruit Training Academy, which is more in depth to our agency specifics and lasts approximately six weeks. Recruits then enter into the field training program which lasts 12 weeks unless remedial training is necessary.

9. Can I still turn in my Personal History Statement if I don't have all of my required documents?: We understand that some of the required documents that are listed in the packet may be difficult to get or time consuming. If a document is not readily accessible to you or you need to request for a document to be sent, you will just indicate in your PHS that the document has been requested and then once it is received we will add it to your packet. However, items such as copies of your driver license and vehicle insurance should be readily accessible and will need to be included, otherwise your packet can be disqualified due to being incomplete.

10. Is it possible to do a ride along with a McKinney Police Officer if I'm in the application process?: Yes, we highly encourage candidates to research the department, to include a ride along, to help better understand the position and agency. Once you are an active applicant in the process, contact a recruiter for more information on how to schedule a ride along.

11. Are there any residency requirements to work for the McKinney Police Department?: No, we do not have any residency requirements.

12. What is the McKinney Police Department's policy on tattoos?

Tattoos, body art, temporary tattoos, or branding that displays any obscene, sectarian, extremist, racist or offensive design, logo, or wording which is likely to give the impression that an employee may not impartially discharge their duty or detracts from a uniform professional appearance is prohibited.

No tattoos, body art, temporary tattoos, or branding of any kind will be visible on the hands or above the collar line of the Class “A” uniform shirt.

Smaller tattoos may be covered with inconspicuous coverings such as adhesive bandages or with black or skin toned spandex type cover-ups.

Larger tattoos must be covered in their entirety, including forearm or arm length tattoos. The wearing of a long sleeve to accomplish this is acceptable.

13. How do I get into specialized units like Criminal Investigations, Narcotics or SWAT?: Officers will begin their career in the Patrol Division, and then are required to be employed for at least two years before being able to assess for any specialized unit. SWAT is an ancillary duty in conjunction with your primary assignment, and can be assessed for upon openings and eligibility.

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Police - Records

1. How do I obtain a copy of a police report?

To order a copy of a police report, submit a request.

Open Records Request Portal

Records@McKinneyTexas.org

Fax: 972-547-2792

McKinney Police Department Records Section

2200 Taylor Burk Drive

McKinney, Texas 75071

Fax: 972-547-2792

2. How do I obtain a copy of an accident report?

Complete the Crash Report Request Form
Provide a copy of your photo ID
For attorneys, insurance companies or other representatives, please provide a letter of authorization of a letter of representation for your client / insured.
Turn in the above paperwork in person at the McKinney Police Department, or mail the information to 2200 Taylor-Burk Dr., McKinney, TX 75071 along with payment and a self-addressed, stamped envelope.

3. How can I get a copy of my criminal history?: A criminal history can be obtained from the Texas Department of Public Safety.

4. What is the fee for a copy of a report?

Accident Reports: Standard: $6.00 Certified: $8.00

Public Reports: Typically there is no fee for a copy of a public report.

Open Records Requests: Charges vary based on the nature of the request.

5. When is the Records Division open to the public?: Records is located in the lobby of the McKinney Public Safety Building and is open Monday - Friday, 8 a.m. to 5 p.m.

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Public Works

1. How do I open an account or ask questions about my account?: For all Water Billing questions, please see the City of McKinney Water Billing website.

2. How do I request emergency services?: To request emergency water turn-off or to report a water meter leak, water main break, fire hydrant leak, clogged or overflowing wastewater main, call 972-547-7360.

3. Where does McKinney’s drinking water come from?: City of McKinney purchases its water from North Texas Municipal Water District (NTMWD). NTMWD utilizes Lavon Lake for the primary raw water source. Additional raw water sources are supplied by Lake Texoma, Lake Chapman and reuse.

4. Is fluoride added to the water supply?: Yes, fluoride is added as prevention for tooth decay. To learn more, see information from the NTMWD website.

5. What causes occasional taste and odor changes in McKinney’s water?: A natural occurrence in all surface water supplies, an “algal bloom” is responsible for the taste and odor changes in the treated drinking water supply. Algal blooms usually occur in Lavon Lake in late July and into August each year, but can occur at any time if the right conditions exist in the water supply reservoir. More information

6. What is wastewater?: Wastewater (sewer) is the used water that goes down the drains. The wastewater portion of your water bill pays the costs associated with transporting and cleaning the wastewater. The City of McKinney conveys all the wastewater from homes and business through wastewater pipes to North Texas Municipal Water District where it is treated. The treated wastewater, known as effluent, is then released into local waterways where it is used again to supply drinking water, irrigate golf courses, and sustain aquatic life.

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Public Works - WaterSmart

1. What are the city's current watering guidelines?

McKinney is currently in its summer water conservation plan

No outdoor watering is allowed between 10 a.m. to 6 p.m.
Outdoor watering is permitted on your trash day and three days later if necessary.
We are asking water customers to reduce landscape watering by 2 minutes per zone.
Additional restrictions may be put in place depending on the ability of McKinney and the city's water supplier, the North Texas Municipal Water District (NTMWD), to meet water demands.

2. What happens if I don't follow the guidelines?

Violators may receive a penalty collected through their regular water bill. Failure to pay the penalties can result in the water to your home or business being shut off. Please call 972-547-7367 for questions regarding water violation penalties.

First penalty - Warning
Second penalty - $50
Third and subsequent - $100
Fourth and subsequent - $150

3. Can I water my landscape (i.e., trees, flowers, vegetable gardens) more than my lawn or outside the watering guidelines?

Landscape watering with sprinklers or irrigation systems to trees, flowers, and vegetable gardens may occur at the same frequency as irrigation for turf. However, additional watering to these targeted areas may occur more frequently with targeted methods such as watering cans, hand-held hoses, soaker hoses, or dedicated zones using drip irrigation.
If drought conditions continue, additional restrictions may be put into place that limit watering to all plants.

4. I have an ET controller exemption; I thought I was exempt from the watering guidelines.

During non-drought conditions, in exchange for installing water-saving evapotranspiration (ET) technology, the city provides an exemption that allows you to irrigate your lawn and other landscaping on non-designated watering days. This exemption is predicated on sufficient water supplies. Unfortunately, the north Texas region has been experiencing significant drought conditions this summer which has stretched NTMWD's capacity to deliver water. Therefore, NTMWD is asking its member communities to restrict water usage to lower demand within its systems.
As stated in the ET controller exemption guidelines, the city has the right to alter the program anytime. The temporary pause of the water exemption is one of the ways the city is doing its part to reduce the demands on the water system to ensure everyone has water to meet their essential needs.
When the ET exemptions resume, the city will post on McKinneyTexas.org/WaterSmart.

5. Do commercial businesses have different guidelines than residents?

Generally, no.

Some exceptions exist, including businesses that require water to support their daily operations, such as a car wash. Should drought conditions continue, other restrictions to these types of operations may be considered.

6. Why do I see gallons of water running out of a hydrant? Isn't that just wasting water?

Flushing water from fire hydrants is an important activity to maintain water quality in the system and cannot be avoided even during drought conditions. By performing this activity, the city is maintaining the necessary chlorine levels within the water to ensure the safety and quality of this product for human consumption. We strive to limit the amount of water flushed for environmental and economic reasons; however, this activity is an unavoidable operational function to maintain water quality under state regulations set by the Texas Commission on Environmental Quality (TCEQ). Fire hydrants are also tested periodically to ensure they are ready for an emergency.
We are sometimes asked if residents can increase their irrigation in place of flushing hydrants. While this is possible in theory, the practical application of coordinating irrigation on private property to achieve the same volumes of water at the appropriate time is difficult.

7. Is the city running out of water? Why are the guidelines being enforced?: Water is a finite resource, and our region's ability to supply water is constrained by multiple factors, including the water treatment plant capacity, pipe capacity (diameter), pumping capacity, lake levels, and other related factors. NTMWD has indicated that they are nearing the upper limit of their delivery capacity and are requesting member cities and customers to conserve water. It is important to reduce water demand now before more stringent regulations may be necessary to meet basic human and public safety needs. Long term, NTMWD is focused on expanding production and storage capacity through projects such as Bois d'Arc lake and the Leonard Treatment plant; however, these projects take many years to plan and construct.

8. Can I do anything to keep my grass from turning blonde, given the current temperatures and watering guidelines?

Grass naturally goes dormant during hot weather and will normally return to green grass during the cooler months. For more information on best practices for turf management, please visit McKinneyTexas.org/WaterSmart.
Additionally, the city periodically hosts educational experts on turf management. The dates for these events are posted on the city's website at McKinneyTexas.org/GreenEvents.
The North Texas Municipal Water District (NTMWD) also hosts educational workshops on water smart landscape management. Visit https://www.ntmwd.com/classes/.

9. How do I report a violation?

To report a water violation, fill out our online form at McKinneyTexas.org/ReportWater or call 972-547-7367. If you are contacting us by phone, we must have the following information to investigate the violation:

Exact address of the location you are reporting
Date of the water violation
Time of day the violation occurred
Your name and phone number so we may contact you if additional information is needed.

10. Why do I see the city still watering parks outside of the watering guidelines?: The Parks Department adheres to the same watering conservation practices. Due to the size of the park areas, not all watering can be accomplished on the same day, and it is necessary to water different areas of the parks on different days.

11. I have new sod, trees, flowers or bushes. Can I water them more until they are established?

Yes, exemptions are allowed for the establishment of new landscaping for 30 days after installation.
You are required to apply online for this exemption.
Should drought conditions continue, additional restrictions may be put in place that limit watering for new landscaping.

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Public Works: Trash / Recycling Services

1. Why do trash / recycle collection guidelines change?

McKinney contracts with Waste Connections for trash / recycle pick-up services and with with the North Texas Municipal Water District (NTMWD) for landfill access. Those contractors periodically change their guidelines to remain in compliance with State and Federal laws. When that happens, the City of McKinney must adjust its collection guidelines to ensure continued service.

The NTMWD provides solid waste services to its member and customer cities. For more information, please visit NTMWD.com.

2. What time does my trash / recycling need to be out?

Your container(s) must be set out and ready for collection by 7 a.m. on your collection day.

You may place your container out as early as 6 p.m. the day prior to pick-up.

McKinney Solid Waste Ordinances

3. Where should I place my trash / recycling for pick-up?: Container(s) must be at least 3 feet apart from other containers, mailboxes, vehicles, utility meters, poles, fences, etc.

4. What direction should my trash / recycle container face for pick-up?: The front of the container showing the serial number should be facing the street.

5. I have too much trash to fit inside my container this week, what do I do?

All trash must be bagged and placed inside the container. Items outside the container will not be collected. An overloaded container will result in non-collection.

If you have too much trash to wait until your next pick-up day, you can take advantage of drop-off disposal services or contact Waste Connections to schedule an additional pick up for a fee.

Waste Connections - 469-452-8000

6. Why do I have to bag my trash but not my recycling?

Trash contains many small, smelly pieces that can easily become litter or food for critters. To keep your home and neighborhood free from unsightly litter we ask that you bag all trash.

We ask that you do not bag your recycling unless you use brown paper bags.

Most plastic bags are not recyclable and can cause a load to be considered contaminated. That is, the load will all have to be considered trash and not recyclable material.
Your recyclables should be cleaned before collection this means critters won’t be attracted to it.
Most recyclables are large enough that they will not blow away and become litter during the collection process.

7. What does it mean when you talk about contaminated recyclables?

Contaminated recyclables means that things have been thrown into the recycling container that are not recyclable. If a load has too many contaminated items, it cannot be recycled and will be treated as trash.

Common items that cause contamination:

Plastic bags
Greasy cardboard (pizza boxes)
Yard waste
Household Hazardous Waste (HHW)
Food

8. What do I do with light bulbs?

Old style filament light bulbs can be thrown in the trash. All other light bulbs (Florescent, CFL, LED, Halogen, etc.) must be recycled through the Household Hazardous Waste (HHW) pick-up.

Use the online form to schedule a HHW pick-up.

9. My trash wasn't picked up, what do I do?

If your trash, recycling, bulky items, or yard waste was out by 7 a.m. and not collected, call Waste Connections at 469-452-8000.

If your trash, recycling, bulky items, or yard waste was not out by 7 a.m. and you need to schedule a pick-up you may do so for a fee by calling Waste Connections.

Waste Connections sends out different trucks for each type of pick up. Service may not be completed until 7 p.m.

Waste Connections will verify through on-board cameras and GPS to determine whether or not your items were out and ready for pick up on time.

10. Storms or high winds made a mess; who cleans it up?

The homeowner, tenant, HOA or business is responsible for cleaning up and downed trees, branches, limbs, fences that occur on private property.
Trash and recycling debris that results from a storm or strong winds is also the responsibility of the homeowner, tenant, HOA or business even if it’s in the street or on sidewalks.
Residents may set yard waste and limbs curbside for normal collection if guidelines are met. If a contractor is hired, they must dispose of the debris. Contractors should not leave the debris for residential collection.
A downed trash or recycling container does not qualify as a missed pick-up by Waste Connections. To meet collection guidelines, trash and recycling containers must be upright in correct locations by 7 a.m. even after a storm.

11. What happens with trash / recycling pick-up on a holiday?

If a holiday falls on a weekday, that collection day and those following will roll over to the next day of the week. Days prior to a holiday will not be affected.

Monday moves to Tuesday
Tuesday to Wednesday
Wednesday to Thursday
Thursday to Friday
Friday to Saturday

Trash and recycling collection will not be provided on the following holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

Contact Waste Connections at 469-452-8000 for questions concerning the holiday collection schedule.

12. What is the earliest time I can set out my trash / recycling containers?

The earliest time your trash / recycling containers, bulky items and yard waste can be set out for pick-up is 6:00 p.m. the day before pick- up.

Placing containers outside prior to this time leads to a greater chance of creating litter.

13. Who provides trash / recycling pick-up?

The city contracts with Waste Connections for waste pick-up services.

Contact Waste Connections at 469-452-8000

14. What should I do with my yard waste?

Please set your yard waste out for collection on your scheduled trash / recycle pick-up day.

Visit our recycling page for pick up guidelines.

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Resident FAQs

2. My power is out, what do I do?

1. What are the parking rules in my neighborhood?: Find out about the rules for parking in McKinney from our Code Compliance division.

If your power is out, please contact your electricity provider. Here are a few of the major providers in McKinney:

3. I have a question about home repairs & permits, what do I do?: Check out our quick guide for home repairs and permits in McKinney.

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TKI-Commercial Service

1. Is McKinney adding commercial service to the McKinney National Airport?

McKinney City Council has appointed committee members to consider a May 2023 bond election.

The proposed bonding authority will focus on improvements and projects at McKinney National Airport. One project that may be included is a new terminal building that would support commercial air service, which aligns with the Airport’s 2012 master plan and the City’s strategic goals.

The committee will provide their recommendation whether a bond should be called in May 2023.

2. How long has McKinney been planning to add commercial service?

Commercial air service has been part of the McKinney National Airport’s master plan since 2012.

City leaders have spent a significant amount of time doing their due diligence to ensure commercial air service is both a viable option and in the best interests of the community.

3. Does the Dallas-Fort Worth area need another commercial airport?: North Texas is among the fastest-growing major metropolitan areas in the U.S. and is expected to remain so for the foreseeable future. It is not uncommon for large cities – like the Metroplex – to have multi-airport systems.

4. How will this project be funded?: If approved by voters, funding for the project is proposed to come from several sources, including General Obligation bonds, federal grants, and low-interest federal transportation infrastructure loans.

5. If the bond passes and this project comes to fruition, what airlines will operate out of the airport?: Those airlines which would operate at the airport has not been determined. The city and its consultants have been in discussions with multiple airlines that have expressed interest.

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Traffic

1. What can I do if there is a speeding problem in my neighborhood?

What can I do if there is a speeding problem in my neighborhood?

When a large number of vehicles on a road appear to exceed the speed limit, the Engineering Department can determine if a speeding problem exists by conducting a traffic study. A speeding problem is indicated on a residential street when the 85th-percentile speed is equal to or greater than 5 mph over the legal speed limit. If a speeding problem is determined from the traffic study, three potential steps will be taken to address the problem:

The Police Department will be informed of the problem and increased enforcement of the existing speed limit may be implemented.
The Engineering Department will determine if additional signage, such as speed limit or warning signs, or pavement markings are needed. Driver feedback signage can be installed temporarily on site.
The Engineering Department will consult with neighborhood representatives to set up a Neighborhood Traffic Volunteer Program.

A street will be eligible for reevaluation of the speed limit on an annual basis or as changing roadway conditions dictate. All traffic studies are conducted in accordance with established engineering practices and guidelines. You can find more information about the Neighborhood Traffic Volunteer program. If you think you have a speeding problem in your neighborhood, contact the Engineering Department at 972-547-7425.

2. Can Lowering the Speed Limit Solve a Speeding Problem?

(Portions courtesy of the City of San Antonio)

By state law and city ordinance, the speed limit on McKinney streets is 30 mph unless otherwise marked. Residential streets are mostly 30 mph except in marked school zones.

Municipalities and other agencies responsible for traffic control are sometimes asked by citizens to reduce the posted speed limit in hopes that the lower speed limit will reduce operating speeds and accident potential. Although public agencies share the desire for low driving speeds and improved safety, studies have shown that arbitrarily reducing the speed limit does not accomplish the desired result.

The safest traffic condition occurs when all vehicles travel approximately the same speed, creating a low speed differential. When speed limits are set too low, accident potential may increase due to the greater speed differential.

Many years of research and experience have shown that lowering regulatory speed limits does not result in lower driving speeds or in reduced accident potential. By and large, drivers choose their speed independent of the posted speed limit. Drivers select their speed intuitively based on the environment around them and the speed that feels comfortable and safe. Studies have shown that there are no significant changes in average vehicle speeds following the posting of revised speed limits.

In most cases, drivers operate their vehicles at speeds that they consider safe and prudent, despite posted speed limits. Most speed limits are based on the 85th percentile speed. It has proven to be an effective theory used by the majority of safety agencies that set speed limits throughout the country.

3. What is the 85th percentile speed?: The 85th percentile speed is the speed at which 85 percent of the vehicles are traveling at or below. This is not the average speed. We use the 85th percentile speed to set the speed limit.

Arbitrarily setting a residential speed limit below the 85th percentile speed is not an effective policy for increasing traffic safety. Reasonable drivers can start to ignore the posted limit, leading to a broader disregard for speed limits in general. This in turn burdens law enforcement officials with ticketing otherwise reasonable drivers in addition to those who are truly posing a danger to public safety. Furthermore, areas like school zones that may legitimately require a speed limit below the 85th percentile will see a decreased benefit when adjacent streets are posted with an unreasonably low speed limit.

4. How do I get a streetlight installed on my street?: The primary function of a streetlight is to facilitate safe movement of traffic at night. Per city ordinance, streetlights are installed at residential intersections, cul-de-sacs, curves and mid-blocks every 600 feet.

If the lighting on your street meets the ordinance, the distribution of light on a roadway can be affected by physical obstructions in proximity to the streetlight (e.g. overgrown vegetation) or the bulb may be burned out. If this is the case, please contact us.

5. How do I get "Children At Play" signs installed on my street?: The Texas Manual of Uniform Traffic Control Devices (TMUTCD) states playground signs, instead of "Children At Play" signs, may be used to give motorists advance warning of a designated children’s playground located adjacent to the roadway. The city installs playground signage for neighborhood parks, city parks or a park next to an elementary school.

Children are present on every residential street in McKinney. Installing "Children At Play" signs at places where children would be playing would require installation of such signs on most residential streets in McKinney. Overexposure of any sign to a driver makes signs ineffective. For this reason, TMUTCD states signage shall only be installed at designated playground areas.

6. Why do some of the school zones have flashers?

School flashers have been installed on the higher volumes streets that student pedestrians are crossing.

School flashers are installed based on a pedestrian exposure index with a minimum threshold of 30. We conduct an evaluation based on the following factors:

Age and number of pedestrians crossing
Type of traffic control at the intersection
Speed of motorists on the roadway
Roadways characteristics such as visibility, bar ditches, etc
Traffic volume of the roadway crossed
Land use adjacent to the crossing

7. When are the school zones operational?: You can view school zone schedules here.

8. How can we get a school crossing guard?: School crossing guard requests are evaluated based on the pedestrian exposure rating. We consider the following factors:

Age and number of pedestrians crossing
Type of traffic control at the intersection
Speed of motorists on the roadway
Roadways characteristics such as visibility, bar ditches, etc
Traffic volume of the roadway crossed
Land use adjacent to the crossing

The City of McKinney’s primary objective at a school crossing is the protection of children. A school walking route is planned to take advantage of existing traffic controls, like stop signs or traffic signals. This sometimes makes it necessary for student pedestrians to walk an indirect route to an established school crossing located where there is an existing traffic control or crossing guard. This improves the movement of traffic by encouraging pedestrians to cross at one centralized location.

9. What do the Walk / Don't Walk signals mean?

When the Walk indication is illuminated, the pedestrian may start walking across the intersection crosswalk. The pedestrian should always still check for potential conflicts with turning vehicles because not all drivers are necessarily watching out for them.

When the Don't Walk indication is flashing, it is not safe for the pedestrian to start crossing the intersection. A pedestrian who is already in the crosswalk when the indication starts to flash will have enough time to reach the other side if traveling at a normal walking speed of 3.5 feet per second.

10. How can we get stop signs installed along our street?: Installation of any signage must follow the guidelines and criteria set forth in the Texas Manual on Uniform Traffic Control Devices (TMUTCD). Per the TMUTCD, a stop sign should not be installed unless one of the following conditions is met:
Intersection of the less important road with main road where application of the normal right-of-way rule would not apply
Street entering a through street
Unsignalized intersection in a signalized area
High speed, restrictive view, or accident records indicate that a need for control by the stop speed As for speed control, it may surprise you to learn that adding stop signs will not necessarily slow drivers down or increase safety at an intersection. In fact, in some cases, especially when the stop signs do not seem to be needed, some drivers become careless about stopping. For that reason, the TMUTCD states stop signs should not be used for speed control.

11. How do we get a multi-way stop?: In order to install a multi-way stop, per the Texas Manual on Uniform Traffic Control Devices (TMUTCD), the traffic volumes approaching the intersection must be approximately equal. Although the following conditions can be considered:
Where traffic signals are justified, the multi-way stop can be installed as an interim measure while funding becomes available for the installation of the traffic signal.
Where an accident problem exists that is susceptible to correction by a multi-way stop.
Where two residential collectors of similar design and characteristics intersect, which would improve the operation of the intersection with a multi-way stop.

12. How can we get a traffic signal installed?: The installation of a traffic signal must also follow the guidelines and criteria set forth in the Manual on Uniform Traffic Control Devices (TMUTCD). The warrants for a traffic signal are more complex than the warrants for the installation of an all-way stop. The TMUTCD requires an investigation of eight warrants that include, but are not limited to:
An evaluation of the traffic volumes approaching the intersection
An evaluation of the distribution of traffic throughout the day
An evaluation of the number of accidents at the intersection

13. How are design engineers and Materials Testing firms selected for city projects?: Design engineers and materials testing firms are selected pursuant to the Texas Local Government Code Chapter 2254. Requests for Qualifications (RFQ) for design engineers and materials testing firms are advertised in several ways. Please refer to the City's Purchasing Department website for the various advertising methods used, as well as, a link to the City's Electronic Procurement System. Interested firms should also register with the Purchasing Department for notification of RFQ's.

14. How are general contractors selected for city projects?: Construction contracts (CC) are advertised according to the Texas Local Government Code Chapter 271 - Subchapter H in several ways. Please refer to the City's Purchasing Department website for the various advertising methods used, as well as, a link to the City's Electronic Procurement System. Interested firms should also register with the Purchasing Department for notification of RFQ's.

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Traffic - Bike McKinney

1. Is it legal for bicyclists to ride on Texas roadways?

Yes. In Texas, relatively few roads are closed to bicycle traffic. However, toll roads (Sam Rayburn Tollway) and some freeways, including interstates and highways (U.S. 75) are closed to bicyclists. Texas state law considers a bicycle to be a vehicle and they must be operated in accordance with vehicular laws on the street.

For example, cyclists must:

Obey all traffic laws, signs and signals
Never ride opposite the flow of traffic
Stop at all stop signs
Stop at all red lights
Use a white front and a red rear reflector or light
- A light is required for nighttime operation and must be visible from a distance of at least 500 feet in front of the bicycle
Always have at least one working brake capable of making a braked wheel skid on dry, level, clean pavement

2. Who has the right of way, a bicyclist or a pedestrian?

Bicyclists, like motorists, must obey Texas state law regarding pedestrian right-of-way.

At crosswalks The operator of a vehicle shall yield the right of way to a pedestrian crossing a roadway in a crosswalk when:

A pedestrian control device is in place or in operation (Walk/Don’t Walk devices, Rapid Rectangular Flashing Beacons (RRFBs)) and the pedestrian is proceeding in the direction of the pedestrian control device signal displaying “Walk” or the RRFB is flashing; or
No traffic control signal is in place or in operation and the pedestrian is:
- On the half of the roadway in which the vehicle is traveling; or
- Approaching so closely from the opposite half of the roadway as to be in danger.

A pedestrian may not suddenly leave a curb or other place of safety and proceed into a crosswalk in the path of a vehicle so close that it is impossible for the vehicle operator to yield.

The operator of a vehicle approaching from the rear of a vehicle that is stopped at a crosswalk to permit a pedestrian to cross a roadway may not pass the stopped vehicle.

At points other than crosswalks A pedestrian shall yield the right of way to a vehicle on the highway if crossing a roadway at a place:

Other than in a marked crosswalk or in an unmarked crosswalk at an intersection; or
Where a pedestrian tunnel or overhead pedestrian crossing has been provided; or
Between adjacent intersections at which traffic control signals are in operation, a pedestrian may cross only in a marked crosswalk.

A pedestrian may cross a roadway intersection diagonally only if and in the manner authorized by a traffic control device.

3. Do I have to wear a helmet?: Currently there are no Texas state laws or City of McKinney ordinances requiring anyone to wear a helmet while riding a bicycle. However, helmets have been shown to reduce the incidence of head injuries. Studies have shown a 63% to 85% reduction in the risk of head and brain injuries for all ages of bicyclists. It makes sense for all bicyclists to wear one. Wearing a helmet is strongly encouraged.

4. Isn't riding on the road unsafe?: It depends on a rider’s confidence and competence and the road. Statistics indicate bicycling is about as safe as driving or riding in a car. Local streets and bicycle-compatible streets are generally easier than busy arterials.

5. Where should I position myself when bicycling on the roadway?: Ride as far to the right as practicable, in the same direction as other traffic. Practicable does not mean possible. Do not ride in the gutter. Be sure to leave enough room to avoid hazards like parked cars with open doors.

6. How do I make a left turn at an intersection?

Depending on the volume of traffic and the level of cycling skill and experience, a bicyclist may choose to:

Turn like a motorist: signal, look for a safe opening, move to the left side of the lane or into a left turn lane and execute a left turn, as would other vehicular traffic.
Ride to the far corner, reposition on the crossing street and proceed when they have the right of way.
Cross like a pedestrian: dismount bicycle, utilize a pedestrian signal (if available), walk across the road when it is safe, then remount and proceed.

7. Can I ride on the sidewalk?

While riding a bike on the sidewalk is not prohibited, it should be noted that sidewalks are for pedestrians. Except for very young cyclists under parental supervision, sidewalks are not for bicycling. Much like wrong way riding, sidewalk riding can lead to crashes since it places bicyclists in situations where others do not expect them.

If a cyclist chooses to ride on the sidewalk, these guidelines are strongly encouraged: Be courteous, ride at a low speed, stay right, pass left, clearly announce when passing, yield to slower users, stop at stop signs and wear a helmet.

8. Are there rules for bicycling on McKinney's Hike and Bike Trails?: Although all motorized vehicles are prohibited, there are no specific rules for bicycles. Cyclists, however, can make the trail experience safer and more enjoyable for all users when they follow a few guidelines: Be courteous, stay right, pass left, clearly announce when passing, yield to slower users, stop at stop signs and wear a helmet.

9. What are some guidelines for a safer bicycle ride?

Always ride a bike properly sized and fitted to your body. Any bike shop can help with adjustments.
Always wear a helmet to protect your head. Adjust your helmet so that it fits snugly and sits forward on your head, protecting your forehead.
Be visible. Wear brightly colored or retro-reflective clothing.
Carry a valid Driver’s License or other form of current identification on every ride.
Ride on the right with the flow of traffic. Never ride against traffic.
Always obey traffic signs and signals. They apply to bicyclists, just as they apply to
motorists.
Before turning or stopping, use arm signals to let others know where you plan to go, and look for a safe opening.
Ride predictably and consistently. Do not make sudden turns or weave between cars.
Do not pass on the right of motorists or other bicyclists – they may not see you. Pass on the left, after signaling and looking for a safe opening.
Make it a habit to scan the road behind you as you are riding. Practice in an empty parking lot to improve balance and confidence.
Ride with both hands ready to brake and allow extra distance when stopping in the rain since brakes are less efficient when wet.
Watch out for cars turning into your path, cars pulling into or out of driveways, and parked car doors opening in your path.
Watch out for road hazards like sewer grates, gravel, ice or potholes.

10. What do pavement markings with a bike and two chevrons/arrows mean?: These are shared-lane markings or “sharrows.” Shared-lane markings are intended to remind drivers that they should expect to share the lane with cyclists, and to remind cyclists that they can ride in mixed traffic where there is no bicycle lane. They also show cyclists where to position themselves on the street to avoid being hit by a suddenly-opened car door. Although it is the responsibility of the motorist to check before opening a door, riding too close to parked cars (in the door zone) is still a common mistake many bicyclists make that can lead to serious injury.

11. Do these markings really have an effect on driver and cyclist behavior?: Yes. Research shows that shared-lane markings significantly increase the passing space between motor vehicles and cyclists and reduce improper bicycling behavior.

12. On some streets, cyclists riding over this marking will take the entire lane. Aren't they supposed to move to the right?: Not always. According to Texas law, cyclists are to stay to the right except to pass another vehicle traveling in the same direction, prepare for a left turn, avoid unsafe conditions or when the lane width is too narrow to safely share with a motor vehicle. Additionally, cyclists are allowed to ride in the left lane on one-way roadways with two or more marked traffic lanes.

It should be noted that the minimum lane width for a motor vehicle and bicycle to share side-by-side is 14 feet (AASHTO Guide for Development of Bicycle Facilities).

13. Do shared lane markings or "sharrows" mean these lanes are only for bikes?: No. These markings can be used in any lane that is used by bicyclists and motorists. Bicycle lanes, which are set aside for bicyclists, are marked by a solid white line and a different symbol. Currently there are no exclusive bicycle lanes in the City of McKinney.

14. So if shared lane markings or "sharrows" are not present, then it's not a shared lane and bicyclists aren't supposed to be there?: No, cyclists are allowed by Texas law to ride on any street in Texas except for limited access freeways such as U.S. 75 and Sam Rayburn Tollway. Just as every street in McKinney has a 30 mph speed limit unless stated otherwise (even if there is no speed limit sign); cyclists are allowed on every street regardless of whether there is a marking or sign for the cyclists, unless stated otherwise. Shared-lane markings are intended to reinforce that cyclists are allowed to use the traffic lanes, not define a special condition.

15. Are these markings going to be on every street that does not have a bike lane?: No, these marking will be used primarily on streets designated as part of McKinney’s On-Street Bicycle Master Plan. They may also be used where there is a significant number of cyclists or to note a connection between common cycling routes.

16. I've never seen these markings before. Why are they being used now?: These markings were recently approved by the Federal Highway Administration for use nationwide. Now that they are included in the national set of standard pavement markings, you can expect to see shared-lane markings more frequently in the City of McKinney and in many other cities and towns, including Allen and Denton locally.

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Transit Services

1. Who is eligible for Collin County Transit?: The policies established by the McKinney Urban Transit District (MUTD) Board provide transit services for seniors 65 years and over, individuals with disabilities and low-income individuals.
View guidelines

2. What is the McKinney Urban Transit District (MUTD)?: The McKinney Urban Transit District (MUTD) consists of representatives from the cities of McKinney, Celina, Lowry Crossing, Melissa, Princeton and Prosper. All MUTD meetings are subject to the Open Meetings Act. The city televises MUTD meetings on its live feed, which can be viewed on Spectrum Cable, Ch. 16 and AT&T U-Verse, Ch. 99, or streamed online.
View agendas and video

3. How is Collin County Transit funded?: Collin County Transit is funded by two major sources: the Texas Department of Transportation (TXDOT) and the Federal Transit Administration.

4. What additional transit options are offered in the City of McKinney apart from Collin County Transit?: Uber and Lyft operate in McKinney.

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Water Billing