Emailing Us

Many Ways to Contact Us

Our anticipated email response time is within four business hours. However, during high-traffic times, responses could be delayed up to three business days.

Please visit our website for useful information including, but not limited to:

• How to Start / Cancel / Move Service
• Water Use / High Consumption
• Payment Options, including Online Account Access
• Due Dates / Billing Cycles, including Financial Assistance Program
• Frequently Asked Questions

Contact us by phone:

• For after-hours water emergencies please call 972-547-7360
• For after-hours street emergencies, call 972-547-7350

Email us with all other questions / comments.